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Available Positions

At CRMR, our mission is to provide excellent service and ensure that we are ‘Always an Escape’ for our guests. CRMR is looking for employees who are dedicated to providing superior customer service, committed to going the extra mile for guests and passionate about the Canadian Rockies. In addition, we are looking for team players who are interested in learning new skills. We are always in search of new members to join our team.

If you do not see your desired position listed below, please feel free to submit an application to our Human Resources Department for further consideration.

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Opportunities in the Canadian Rockies

Please click "Learn More" next to the desired position for a detailed job description.

Front Office

    • Front Office Supervisor - Emerald Lake Lodge | Field, BC

      Position title: Front Office Supervisor
      Location: Emerald Lake Lodge | Field, BC
      Reports to: Front Office Manager
      Hours: As required
      Primary function:

      The Front Office Supervisor assists the Front Office Management team in overseeing Front Desk operations. They lead by example, supporting GSA’s and Bellmen to ensure they achieve the highest possible standards of service.

      Duties and Responsibilities:
      • Ensure that the daily operations of the Front Desk are carried out efficiently and according to hotel policies.
      • Support the Front Desk team in handling guest issues and complaints.
      • Provide regular feedback on team performance to the Front Office Manager/AFOM.
      • Assist with the initial and ongoing training of Guest Service Agents to help them achieve a high quality of service.
      • Maintain thorough and up to date knowledge of the property, local area, room rates and packages.
      • Respond to reservation enquiries, providing guests with up to date information on our rates, special offers and packages.
      • Book room reservations, both over the phone and at the Front Desk.
      • Provide coverage for all Front Desk shifts as required, including Night Audit
      • Prepare for Group, Media and FIT arrivals, coordinating with the F&B and Conference departments.
      • Ensure that the Front Office filing systems and tracking sheets are kept organized and up to date.
      • Act as Duty Manager when the FOM/AFOM is not present.
      • Other duties as required.

      Experience/background preferred:
      • Previous Front Desk experience is required.
      • Extensive Opera PMS experience required
      • Positive attitude and a passion for customer service.
      • Previous leadership or supervisory experience is an asset.
      • Able to work under pressure and think on your feet to solve problems.
      • Organized with strong attention to detail.
      • A team player who can support and motivate others to succeed
      • Must have the ability to work independently and remain calm in the event of emergency situations arise
    • Bellman - Emerald Lake Lodge | Field, BC

      Position title: Bellman
      Location: Emerald Lake Lodge | Field, BC
      Reports to: Front Office Manager
      Hours: As Required
      Primary function:

      To ensure that service is provided to guests upon their arrival and departure to act as a central point of contact for our guests.

      Duties and Responsibilities:
      • Provide information about the local area, attractions and activities to our guests.
      • To greet all guests upon entering the main lobby.
      • To provide information about all CRMR lodges to our current and future guests.
      • To perform Front Office duties as required; including room reservations (by phone, e-mail, fax and in person)
      • Answering the telephone at the front desk when agents are busy or on break
      • Responsible for booking tours, airport transfers and taxi’s for guests.
      • May provide return transportation for our guests from the Lodge to downtown, under the direction of the FOM
      • Assisting the Housing Manager with staff pick up’s and drop offs at staff accommodation when required, under direction from the FOM
      • Responsible for arranging room drops and completing all room drops on time.
      • Assist food and beverage with seating guests when needed.
      • Assist guests with luggage
      • Execute all guest request/issues as they arise in a timely fashion– ensuring that the guest requests are met and relevant information passed on to the day shift.
      • To help guests stock fire wood and assist with starting fires in guests rooms when requested.
      • Meet with representatives of local attractions and tours to stay current on all options and keep all staff aware of changes.
      • Keep the brochure rack fully stocked.
      • Keep the Bellman Desk and area clean and tidy.
      • Keep the lobby and lounge area clean and tidy, this will involve cleaning windows, sweeping/mopping floors and dusting.
      • Empty hotel ashtrays 3 times a day.
      • To keep parking lots and grounds of the hotel garbage free.
      • To sweep walkway to the Front Desk and keep the hotel entrances clean.
      • Snow removal from the main entrance and walkway beside the Wainwright (seasonal).
      • Input of rooming lists.
      • Help out with check in’s and check outs when busy.
      • To assist with Incoming/Outgoing dry cleaning
      • Any other duties as required.

      Experience/background preferred:
      • Professional appearance and personality
      • Excellent interpersonal, verbal and written communication skills.
      • Good phone etiquette.
      • Previous customer service experience preferred
      • Experience in similar position an asset
      • Valid drivers’ license and clean abstract (driving record).
      • Must have keyboarding skills
      • Basic knowledge of Word, Excel, Outlook and Internet Explorer.
      • Opera knowledge an asset.
      • ust have the ability to work independently and remain calm in the event of emergency situations arise

Food & Beverage

    • Assistant Food and Beverage Manager - Emerald Lake Lodge

      Position title: Assistant Food and Beverage Manager
      Location: Emerald Lake Lodge
      Reports to: Food and Beverage Manager
      Hours: As required
      Primary function:

      To ensure that all the F&B operations run efficiently and profitably, while maintaining the highest standards of quality and service; and to make guests feel welcomed. There are many facets of this position including overseeing the Breakfast Manager, The Banquet Manager and the F&B Manager is the Restaurant Manager.

      Duties and Responsibilities:
      • The position includes overseeing the food and beverage servers, and managers on daily basis.
      • Ensuring guest satisfaction with all dining experiences
      • Handling any guest issues or exceptions
      • Providing training and staff support on a regular basis
      • “Hands on Manager” who may sometimes work the floor, seating guests and providing them food and beverage services
      • Planning and assisting with budgets, and managing labour costs in conjunction with the Director of Operations
      • Making dining reservations
      • Working with the Conference Dept to ensure all events are executed to the guests’ expectation
      • Setting up and preparing meeting rooms for weddings, conferences, retreats, yoga sessions, and more
      • Providing site tours for new customers
      • Ensuring that health and safety standards are followed
      • Sharing the work load with the Assistant F&B Manager and all Supervisors

      Experience/background preferred:
      • A minimum 4 years + Food and Beverage experience required preferably in a hotel/resort setting
      • Supervisory experience required
      • Previous experience with Squirrel (POS System) and Microsoft Office Products preferred
      • Must have Serving It Right Certification (responsible alcohol service certification)
      • Excellent verbal and written English communication
      • Knowledge of Hotel/Resort Operations.
    • Servers - Emerald Lake Lodge | Field, BC

      Position title: Servers
      Location: Emerald Lake Lodge | Field, BC
      Reports to: Food and Beverage Manager, Assistant Food and Beverage Manager & Supervisor
      Hours: As Required
      Primary function:

      To provide friendly, efficient service to our clients while maintaining a professional demeanour.

      Duties and Responsibilities:
      • To be punctual and groomed appropriately (well pressed uniform, name tag, hair and teeth clean and neat)
      • To be knowledgeable about the menu’s (breakfast, lunch, dinner and lounge and house wine list
      • To take food and beverage orders and ensure promptly delivery and quality of the product
      • To present cheques properly and ensure cash-outs are correctly completed
      • To complete mis en place and daily duties required
      • To be aware of dietary and allergy concerns
      • To present, open, pour and serve wine in appropriate wine glasses
      • To be knowledgeable on how to make house cocktails.
      • To be aware of the CRMR wine program – including description of all white and red wine by the glass.
      • To be able to make specialty coffees
      • Work well as a team player and representative of the Food and Beverage Department
      • To be adaptable for large groups and may contain banquet shifts – day and night functions
      • To perform Function room set up’s/ tear down’s – setting tables, chairs, cutely & linen
      • To be prepared to run food to tables and bus tables in a fast paced environment.
      • Any other duties as required or communicated by the F&B Managers

      Experience/background preferred:
      • Minimum 1 year experience in a similar position
      • Knowledge of Squirrel an asset
      • PROSERVE certificate required
      • Must have the ability to work all shifts Breakfast, Lunch and Dinner (AM, PM, MID Shifts)
      • Substantial knowledge of food safety and handling procedures
      • Possess a sense of urgency and attention to detail
      • To be able to endure long periods of standing (sitting, bending and lifting (up to 30lbs) may be required )

       

Kitchen

    • Kitchen Supervisor – Breakfast - Buffalo Mountain Lodge, Banff AB

      Position title: Kitchen Supervisor – Breakfast
      Location: Buffalo Mountain Lodge, Banff AB
      Reports to: Chef
      Hours: As required
      Primary function:

      To provide direction and hands on cooking in the kitchen throughout the breakfast/lunch service.

      Duties and Responsibilities:
      • To ensure the delivery of breakfast food service while on shift
      • Providing guidance and direction to staff members working the breakfast line/shift
      • Preparing food for groups, individual guests and staff meals
      • Understanding the necessity to provide quality service in a timely fashion
      • Follow portion and recipes for all food items.
      • Prepare and cook staff meals.
      • Work in a clean and orderly manner.
      • Follow health and safety regulations.
      • Report all faulty equipment to supervisor.
      • To properly store all food items.
      • Preparing breakfast a la carte, buffet and lunch a la carte and group’s menus.
      • Follow all daily duty rosters.
      • Follow policy manual.
      • To perform other associated duties as assigned.

      Experience/background preferred:
      • 2-3 years of practical experience
      • Culinary education/training preferred
      • Previous supervisory experience required
      • Substantial knowledge of food safety and handling procedures
      • Excellent interpersonal skills
      • The ability to work in team environment and to stay calm in stressful situations.
      • Ability to work all restaurant operating hours
      • High School Diploma or equivalent
      • To be able to endure long periods of standing (sitting, bending, and lifting may be required)
    • Line Cook - Buffalo Mountain Lodge | Banff, AB

      Position title: Line Cook
      Location: Buffalo Mountain Lodge | Banff, AB
      Reports to: Chef
      Hours: As required
      Primary function:

      To maintain a high standard of food quality, presentation and cleanliness in all food outlets of the kitchen.

      Duties and Responsibilities:
      • To ensure a high quality and presentation of all food
      • To prepare A La Carte menu and buffet menu items with CRMR standards
      • To follow portion and cost controls
      • To follow all recipes for food items
      • To maintain reasonable cooking time during line work with a sense of urgency
      • To ensure that proper sanitation techniques and health and safety regulations are maintained at all times
      • To follow proper preservation of food products, from raw to cooked and perishability
      • To set up stations mise en place and collect all necessary supplies to prepare menu for service.
      • To report all faulty equipment to supervisor
      • To work in direct coordination with all staff
      • To maintain a constant cleanliness of all kitchen areas including fridges and equipment
      • To follow all daily duty rosters
      • To follow policy manual
      • To perform other associated duties as assigned

      Experience/background preferred:
      • 1-3 years of practical experience
      • Culinary education an asset
      • Substantial knowledge of food safety and handling procedures
      • Excellent interpersonal skills
      • Ability to work all restaurant operating hours
      • High School Diploma or equivalent
      • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)
      • Able to work under pressure for long hours of standing

       

      Date Posted: January 4, 2016

Housekeeping

    • Houseman - Deer Lodge | Lake Louise, AB

      Position title: Houseman
      Location: Deer Lodge | Lake Louise, AB
      Reports to: Housekeeping Manager
      Hours: As Required
      Primary function:

      Full cooperation is essential with all employees to sustain high levels of productivity. To provide overall cleaning support to the Manager and Housekeeping team at the lodge.  Will require flexibility to perform tasks when required or as directed by the Housekeeping Manager

      Duties and Responsibilities:
        • Inform Housekeeping and Assistant Housekeeping Managers of all jobs accomplished.
        • Assist in maintaining of criteria set by Housekeeping department.
        • On a daily basis the houseman is responsible for organizing our central linen room and preparing linen to be sent out to laundry headquarters.
        • Clean linens arrive to the hotel 3 days per week. It is the houseman’s responsibility to assist linen driver with loading and unloading the truck. It is the houseman’s responsibility to distribute all clean linen to the floors. (We do not have elevators)
        • If the housekeepers require extras they will radio the houseman to retrieve the items for them.
        • If we are short staffed the houseman may be asked to work as a housekeeper.
        • To ensure all areas are clear and safe for our guests and staff members. (cords, equipment, linen, etc)
        • To ensure our guests feel comfortable at our Lodge.
        • To respond to all guest requests within a 10 minute time period during shift.
        • To check in with the Housekeeping/Assistant Housekeeping Mgr every hour to discuss your location in the hotel. (this duty would contact the Front Desk when on the 11pm to 7am shift)
        • Maintain regular work schedule as outlined. Must be flexible to accommodate midnight, p.m. and a.m. shifts on a rotating basis
        • Shoveling snow when required
        • To report any maintenance issues
        • To change light bulbs if required
        • Cleaning of all public spaces. Includes dusting, sweeping, vacuuming, mopping
        • Responsible for putting away all supply orders that come in and to be sure they are labelled properly and MSDS sheets are completed and bottles adhere to WHIMIS standards.
        • Cleaning, stocking and organizing of all supply & linen closets & staff rooms
        • Perform other duties as required by the Housekeeping/Assistant Housekeeping Manager.

      Experience/background preferred:
      • Completion of high school
      • Previous experience in a Housekeeping/Laundry setting is an asset
      • The ability to make constant radio contact in English on a daily basis both with the Front Desk and the Housekeeping Mgr/Assistant
      • Must be able to demonstrate the ability to make quick/logical decisions and First Aid training is an asset
      • Embraces challenges and is ambitious.
      • Drivers’ license and clean drivers’ abstract (driver’s record) required for the position in order to drive company vehicles
    • Housekeepers - Emerald Lake Lodge | Field, BC

      Position title: Housekeepers
      Location: Emerald Lake Lodge | Field, BC
      Reports to: Executive Housekeeper, Assistant Executive Housekeeper and/or Supervisors
      Hours: As Required
      Primary function:

      Full cooperation is essential with all employees to sustain high levels of productivity. To maintain a high standard of time management in order to complete assigned tasks for the day. Ensure all guests’ requests are handled as promptly as possible. Be friendly and courteous to all guests as well as fellow staff members.

      Duties and Responsibilities:
      • To prepare cleaning of rooms in accordance to standards set by Executive Housekeeper
      • To assist in maintaining of criteria set by housekeeping department
      • To follow public safety including general comfort and wellbeing of public
      • To maintain cleanliness at all times
      • To perform daily cleaning of vacuum, dusting, sweeping and cleaning equipment
      • To observe dress code and wear appropriate foot wear
      • To prepare the setup of your cleaning tray at completion of each day. Put other materials away neatly.
      • To ensure all materials such as fireplace equipment or garbage bags are not left out.
      • To make sure you lock the housekeeping shed if you are the last one using it
      • To check with supervisor if help/questions are required
      • To report maintenance concerns/issues arise with the proper documentation through Front Desk
      • To ensure your master keys are turned in and you sign in/our properly
      • To perform other duties as assigned

      Experience/background preferred:
      • In consideration of type of work involved, a strong back is necessary
      • Willing to learn new ways of cleaning a room
      • Flexibility and adaptability to emergency situations
      • Embraces challenges, ambitious
      • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)
      • Will be required to work outside in all seasons (Winter, spring, summer and Fall)

       

       

Maintenance

    • No positions available at this time

Grounds

    • No positions available at this time

Conferences

    • No positions available at this time

Management & Supervisory

    • No positions available at this time

Opportunities in Calgary

Please click "Learn More" next to the desired position for a detailed job description.

    • Host - The Lake House |Calgary, AB

      Position title: Host
      Location: The Lake House |Calgary, AB
      Reports to: Manager
      Hours:
      Primary function:

      To provide friendly, efficient service to our clients while maintaining a professional demeanour.

      Duties and Responsibilities:
      • To greet and welcome of all guests upon arrival
      • Co-ordinate the dining room’s seating arrangements
      • To seat guest and present menu’s in a prompt and organize fashion while maintaining service flow
      • To be punctual and groomed appropriately (well pressed uniform, name tag, hair and teeth clean and neat)
      • To be knowledgeable about the menu and wine list
      • To be adaptable in helping with banquets- may contain banquet shifts – day and night functions
      • To perform Function room set up’s – tables, chairs, linen
      • Any other duties as required or communicated by the F&B Manager/Supervisor

      Experience/background preferred:
      • Experience in a similar position an asset
      • Excellent Interpersonal skills and self-motivated
      • Proserve certificate required
      • Grade 12 Diploma
      • Flexible in scheduling – mainly weekends and evenings
      • Substantial knowledge of food safety and handling procedures
      • To be able to endure long periods of standing (sitting, bending, and lifting may be required)
      • Able to work under pressure for long hours of standing
    • Laundry Attendant - Calgary, AB

      Position title: Laundry Attendant
      Location: Calgary, AB
      Reports to: Laundry Supervisor/ Laundry Manager
      Hours: As Required
      Primary function:

      To maintain a high standard of time management in order to complete assigned tasks for the day.

      Duties and Responsibilities:
      • accurately count soiled laundry
      • Load soiled laundry into washers
      • Transfer clean laundry into dryers
      • Unload clean laundry from dryers
      • Feed various products into iron – sheets, pillow cases, table cloths, napkins
      • Unload products from folder and accurately count product and assemble orders for customers
      • Feed large towels into folder and stack and sort the towels as these come out
      • Pack clean product neatly in bins, keeping an accurate count, for shipment to customers
      • Hang garments and inspect for damage
      • Hand fold and package small towels for shipping
      • Sort garments by customer and then by size and package for shipping
      • Other tasks as required

      Work Environment:

      • CRMR Laundry is a fast paced operation.
      • We provide a laundry service for upscale operations and we must provide a very high quality of work.
      • Our people need the ability to work closely in a team format to achieve our goals.
      • At various times of the year we are a 7 day a week 12 hour a day operation which requires people to work various shifts

      Experience/background preferred:
      • Grade 12 Diploma or equivalent
      • In consideration of type of work involved, a strong back is necessary
      • Willing to learn new ways of cleaning a room
      • Flexibility and adaptability to emergency situations
      • Embraces challenges, ambitious
      • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)
    • Line Cook - The Lake House l Calgary, AB

      Position title: Line Cook
      Location: The Lake House l Calgary, AB
      Reports to: Chef
      Hours: Full Time
      Primary function:

      To maintain a high standard of food quality, presentation and cleanliness in all food outlets of the kitchen.

      Duties and Responsibilities:
      • Ensure a high quality and presentation of all food.
      • Follow portion and cost controls.
      • Follow all recipes for food items.
      • Maintain reasonable cooking time during line work.
      • Follow health and safety regulations.
      • Report all faulty equipment to supervisor.
      • Work in direct coordination with all staff.
      • Maintain a constant cleanliness of all kitchen areas including fridges and equipment.
      • Follow all daily duty rosters.
      • Follow policy manual.
      • To perform other associated duties as assigned.

      Experience/background preferred:
      • 2 years plus cooking experience required
      • Culinary education is welcomed
      • Working independently in a team environment
      • High attention to detail
      • Excellent interpersonal skills.
      • Able to communicate verbally and written in English

      Please send your resume to lakehousechef@crmr.com