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Available Positions

At CRMR, our mission is to provide excellent service and ensure that we are ‘Always an Escape’ for our guests. CRMR is looking for employees who are dedicated to providing superior customer service, committed to going the extra mile for guests and passionate about the Canadian Rockies. In addition, we are looking for team players who are interested in learning new skills. We are always in search of new members to join our team.

If you do not see your desired position listed below, please feel free to submit an application to our Human Resources Department for further consideration.

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Opportunities in the Canadian Rockies

Please click "Learn More" next to the desired position for a detailed job description.

Front Office

    • Bell/Driver - Banff, AB

      Position title: Bell/Driver
      Location: Banff, AB
      Reports to: Front Office Manager
      Hours: Will Vary based on business requirements
      Primary function:

      The primary function of the role is to provide our guests with shuttle service within the Town of Banff when required.

      Duties and Responsibilities:
      • To drive the shuttle to and from the ski hub, downtown locations or to our other properties if required
      • To ensure optimum guest service throughout the shift to our clientel
      • Providing support to a variety of teams within the hotel
      • Assisting the Conference team with wedding deliveries, rooms service requests, departemental requests as required
      • Handling any issues should they arise and escalating any of them if required

       

       


      Experience/background preferred:
      • Successful applicant must have a full valid driver’s license and a clean driving record
      • Our insurance coverage will stipulate certain requirements due to transporting guests in our Company vehicles
      • Previous customer service experience required
      • Driving experience an asset
      • Must have the ability to work flex hours / shifts
      • Must have the ability to pay attention to detail

       

       

    • Bellman - Emerald Lake Lodge | Field, BC

      Position title: Bellman
      Location: Emerald Lake Lodge | Field, BC
      Reports to: Front Office Manager
      Hours: As Required
      Primary function:

      To ensure that service is provided to guests upon their arrival and departure to act as a central point of contact for our guests.

      Duties and Responsibilities:
      • Provide information about the local area, attractions and activities to our guests.
      • To greet all guests upon entering the main lobby.
      • To provide information about all CRMR lodges to our current and future guests.
      • To perform Front Office duties as required; including room reservations (by phone, e-mail, fax and in person)
      • Answering the telephone at the front desk when agents are busy or on break
      • Responsible for booking tours, airport transfers and taxi’s for guests.
      • May provide return transportation for our guests from the Lodge to downtown, under the direction of the FOM
      • Assisting the Housing Manager with staff pick up’s and drop offs at staff accommodation when required, under direction from the FOM
      • Responsible for arranging room drops and completing all room drops on time.
      • Assist food and beverage with seating guests when needed.
      • Assist guests with luggage
      • Execute all guest request/issues as they arise in a timely fashion– ensuring that the guest requests are met and relevant information passed on to the day shift.
      • To help guests stock fire wood and assist with starting fires in guests rooms when requested.
      • Meet with representatives of local attractions and tours to stay current on all options and keep all staff aware of changes.
      • Keep the brochure rack fully stocked.
      • Keep the Bellman Desk and area clean and tidy.
      • Keep the lobby and lounge area clean and tidy, this will involve cleaning windows, sweeping/mopping floors and dusting.
      • Empty hotel ashtrays 3 times a day.
      • To keep parking lots and grounds of the hotel garbage free.
      • To sweep walkway to the Front Desk and keep the hotel entrances clean.
      • Snow removal from the main entrance and walkway beside the Wainwright (seasonal).
      • Input of rooming lists.
      • Help out with check in’s and check outs when busy.
      • To assist with Incoming/Outgoing dry cleaning
      • Any other duties as required.

      Experience/background preferred:
      • Professional appearance and personality
      • Excellent interpersonal, verbal and written communication skills.
      • Good phone etiquette.
      • Previous customer service experience preferred
      • Experience in similar position an asset
      • Valid drivers’ license and clean abstract (driving record).
      • Must have keyboarding skills
      • Basic knowledge of Word, Excel, Outlook and Internet Explorer.
      • Opera knowledge an asset.
      • ust have the ability to work independently and remain calm in the event of emergency situations arise
    • Night Auditor - Emerald Lake Lodge | Field, BC

      Position title: Night Auditor
      Location: Emerald Lake Lodge | Field, BC
      Reports to: Front Office Manager
      Hours: As required
      Primary function:

      To balance revenues from all outlets and provide efficient and courteous service to all guests of the Lodge.

      Duties and Responsibilities:
      • Balance daily revenues for Rooms and F&B by pulling reports and exporting information in to Excel spreadsheets.
      • Troubleshooting any areas that do not balance or cash outs that are not recorded by F.D. Agents or F&B servers/managers.
      • Processing billing for third-party booking agents (e.g. Expedia).
      • Compiling accurate data for the Lodge Manager, Owners and Controller
      • Completing the day and rolling the system to the new day
      • Completing biweekly balances for the officer accounts
      • Ensuring that accounts are rolled on a biweekly basis for payroll and accounting purposes
      • To perform Front Office duties as required; including room reservations, check-ins and check-outs.
      • To deal with guest issues as they arise – ensuring that the guest requests are met and relevant information passed on to the day shift.
      • Dealing with any complaints or deliveries at night in conjunction with the night cleaner.
      • Monitoring the security of the property overnight and liaising with external security staff.
      • To provide communication to all departments re: activity during the night.
      • To ensure guest check in and departure information is correct and accounts are accurate for billing
      • Assisting the Admin with data entry during the night when required

      Experience/background preferred:
      • Previous Front Office or Audit experience preferred.
      • Accounting experience or education is an asset.
      • Experience with Opera and Squirrel systems preferred, but training can be provided.
      • Excellent interpersonal, verbal and written communication skills.
      • Detail oriented with strong numerical and problem solving abilities.
      • Highly organized and self- motivated.
      • Strong computer skills are required, in particular a proficiency with Microsoft Office applications.
      • Must have the ability to work independently and remain calm in the event of situations arising during the night.

Food & Beverage

    • Assistant Food and Beverage Manager - Emerald Lake Lodge

      Position title: Assistant Food and Beverage Manager
      Location: Emerald Lake Lodge
      Reports to: Food and Beverage Manager
      Hours: As required
      Primary function:

      To ensure that all the F&B operations run efficiently and profitably, while maintaining the highest standards of quality and service; and to make guests feel welcomed. There are many facets of this position including overseeing the Breakfast Manager, The Banquet Manager and the F&B Manager is the Restaurant Manager.

      Duties and Responsibilities:
      • The position includes overseeing the food and beverage servers, and managers on daily basis.
      • Ensuring guest satisfaction with all dining experiences
      • Handling any guest issues or exceptions
      • Providing training and staff support on a regular basis
      • “Hands on Manager” who may sometimes work the floor, seating guests and providing them food and beverage services
      • Planning and assisting with budgets, and managing labour costs in conjunction with the Director of Operations
      • Making dining reservations
      • Working with the Conference Dept to ensure all events are executed to the guests’ expectation
      • Setting up and preparing meeting rooms for weddings, conferences, retreats, yoga sessions, and more
      • Providing site tours for new customers
      • Ensuring that health and safety standards are followed
      • Sharing the work load with the Assistant F&B Manager and all Supervisors

      Experience/background preferred:
      • A minimum 4 years + Food and Beverage experience required preferably in a hotel/resort setting
      • Supervisory experience required
      • Previous experience with Squirrel (POS System) and Microsoft Office Products preferred
      • Must have Serving It Right Certification (responsible alcohol service certification)
      • Excellent verbal and written English communication
      • Knowledge of Hotel/Resort Operations.

Kitchen

    • Dishwasher - Emerald Lake Lodge

      Position title: Dishwasher
      Location: Emerald Lake Lodge
      Reports to: Head Chef
      Hours: As Required
      Primary function:

      To maintain cleanliness of all kitchen wares, equipment and areas.

      Duties and Responsibilities:
      • To maintain a constant stock of clean wares in all kitchen areas.
      • To maintain dishwashing equipment.
      • To report all faulty equipment to supervisor.
      • To maintain a constant cleanliness of all kitchen areas including fridges and equipment & floors.
      • To maintain health and safety regulations.
      • To follow daily duty roster.
      • To maintain proper storage of kitchen and Food and Beverage wares.
      • To follow policy manual.
      • To perform other associated duties as assigned
      • To receive kitchen products and put away and rotate stock
      • To assist with kitchen prep (chopping vegetables, preparing fruits, making freshly squeeze orange juice)
      • To maintain a clean and healthy staff cafeteria, including microwave and cupboards
      • To preform extra cleaning duties as needed

      Experience/background preferred:
      • Practical experience in a hotel/restaurant an asset
      • Substantial knowledge of food safety and handling procedures
      • Excellent interpersonal skills
      • The ability to work in team environment
      • Ability to work all restaurant operating hours
      • High School Diploma or equivalent
      • To be able to endure long periods of standing (sitting, bending, and lifting may be required)

       

      Date Posted: January 4, 2016

    • Line Cook - Buffalo Mountain Lodge | Banff, AB

      Position title: Line Cook
      Location: Buffalo Mountain Lodge | Banff, AB
      Reports to: Chef
      Hours: As required
      Primary function:

      To maintain a high standard of food quality, presentation and cleanliness in all food outlets of the kitchen.

      Duties and Responsibilities:
      • To ensure a high quality and presentation of all food
      • To prepare A La Carte menu and buffet menu items with CRMR standards
      • To follow portion and cost controls
      • To follow all recipes for food items
      • To maintain reasonable cooking time during line work with a sense of urgency
      • To ensure that proper sanitation techniques and health and safety regulations are maintained at all times
      • To follow proper preservation of food products, from raw to cooked and perishability
      • To set up stations mise en place and collect all necessary supplies to prepare menu for service.
      • To report all faulty equipment to supervisor
      • To work in direct coordination with all staff
      • To maintain a constant cleanliness of all kitchen areas including fridges and equipment
      • To follow all daily duty rosters
      • To follow policy manual
      • To perform other associated duties as assigned

      Experience/background preferred:
      • 1-3 years of practical experience
      • Culinary education an asset
      • Substantial knowledge of food safety and handling procedures
      • Excellent interpersonal skills
      • Ability to work all restaurant operating hours
      • High School Diploma or equivalent
      • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)
      • Able to work under pressure for long hours of standing

       

      Date Posted: January 4, 2016

Housekeeping

Maintenance

Grounds

    • No positions available at this time

Conferences

    • No positions available at this time

Management & Supervisory

    • No positions available at this time

Opportunities in Calgary

Please click "Learn More" next to the desired position for a detailed job description.

    • Sous Chef – Divino Calgary - Divino Bistro

      Position title: Sous Chef – Divino Calgary
      Location: Divino Bistro
      Reports to: Chef
      Hours: Will vary based on business needs
      Primary function:

      Working as a Sous Chef with the Divino Bistro Culinary team

      Duties and Responsibilities:

       

      Working with the culinary team at Divino Bistro to present quality food items to our guests

      The location is open daily for lunch and dinner

      Assisting with the ordering, inventory, day to day kitchen operations with the Chef’s guidance

       

       


      Experience/background preferred:

      Previous culinary experience required

      Experience working in a fast paced setting

      Must have the ability to work in a team setting

       

    • Host - The Lake House |Calgary, AB

      Position title: Host
      Location: The Lake House |Calgary, AB
      Reports to: Manager
      Hours:
      Primary function:

      To provide friendly, efficient service to our clients while maintaining a professional demeanour.

      Duties and Responsibilities:
      • To greet and welcome of all guests upon arrival
      • Co-ordinate the dining room’s seating arrangements
      • To seat guest and present menu’s in a prompt and organize fashion while maintaining service flow
      • To be punctual and groomed appropriately (well pressed uniform, name tag, hair and teeth clean and neat)
      • To be knowledgeable about the menu and wine list
      • To be adaptable in helping with banquets- may contain banquet shifts – day and night functions
      • To perform Function room set up’s – tables, chairs, linen
      • Any other duties as required or communicated by the F&B Manager/Supervisor

      Experience/background preferred:
      • Experience in a similar position an asset
      • Excellent Interpersonal skills and self-motivated
      • Proserve certificate required
      • Grade 12 Diploma
      • Flexible in scheduling – mainly weekends and evenings
      • Substantial knowledge of food safety and handling procedures
      • To be able to endure long periods of standing (sitting, bending, and lifting may be required)
      • Able to work under pressure for long hours of standing
    • Laundry Attendant - Calgary, AB

      Position title: Laundry Attendant
      Location: Calgary, AB
      Reports to: Laundry Supervisor/ Laundry Manager
      Hours: As Required
      Primary function:

      To maintain a high standard of time management in order to complete assigned tasks for the day.

      Duties and Responsibilities:
      • accurately count soiled laundry
      • Load soiled laundry into washers
      • Transfer clean laundry into dryers
      • Unload clean laundry from dryers
      • Feed various products into iron – sheets, pillow cases, table cloths, napkins
      • Unload products from folder and accurately count product and assemble orders for customers
      • Feed large towels into folder and stack and sort the towels as these come out
      • Pack clean product neatly in bins, keeping an accurate count, for shipment to customers
      • Hang garments and inspect for damage
      • Hand fold and package small towels for shipping
      • Sort garments by customer and then by size and package for shipping
      • Other tasks as required

      Work Environment:

      • CRMR Laundry is a fast paced operation.
      • We provide a laundry service for upscale operations and we must provide a very high quality of work.
      • Our people need the ability to work closely in a team format to achieve our goals.
      • At various times of the year we are a 7 day a week 12 hour a day operation which requires people to work various shifts

      Experience/background preferred:
      • Grade 12 Diploma or equivalent
      • In consideration of type of work involved, a strong back is necessary
      • Willing to learn new ways of cleaning a room
      • Flexibility and adaptability to emergency situations
      • Embraces challenges, ambitious
      • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)