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Available Positions

At CRMR, our mission is to provide excellent service and ensure that we are ‘Always an Escape’ for our guests. CRMR is looking for employees who are dedicated to providing superior customer service, committed to going the extra mile for guests and passionate about the Canadian Rockies. In addition, we are looking for team players who are interested in learning new skills. We are always in search of new members to join our team.

If you do not see your desired position listed below, please feel free to submit an application to our Human Resources Department for further consideration.

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Opportunities in the Canadian Rockies

Please click "Learn More" next to the desired position for a detailed job description.

Front Office

  • Bellman (Immediate - Year Round) - Emerald Lake Lodge l Field, BC

    Position title: Bellman (Immediate - Year Round)
    Reports to: Front Office Manager
    Hours: As Required
    Primary function:

    To ensure that service is provided to guests upon their arrival and departure to act as a central point of contact for our guests.

     

    * Must have full valid drivers’ license and CLEAN abstract/driving record(out of country applicants will require an international license)

    Duties and Responsibilities:
    • Provide information about the local area, attractions and activities to our guests.
    • To greet all guests upon entering the main lobby.
    • To provide information about all CRMR lodges to our current and future guests.
    • To perform Front Office duties as required; including room reservations (by phone, e-mail, fax and in person), check-ins and check-outs.
    • Answering the telephone at the front desk when agents are busy or on break
    • Responsible for booking tours, airport transfers and taxi’s for guests.
    • Will provide return transportation for our guests from the Lodge to downtown.
    • Assisting the Housing Manager with staff pick up’s and drop offs at staff accommodation when required.
    • Responsible for arranging room drops and completing all room drops on time.
    • Assist food and beverage with seating guests when needed.
    • Assist guests with luggage
    • Execute all guest request/issues as they arise in a timely fashion– ensuring that the guest requests are met and relevant information passed on to the day shift.
    • To help guests stocked fire wood and assist with starting fires in guests rooms when requested.
    • Meet with representatives of local attractions and tours to stay current on all options and keep all staff aware of changes.
    • Keep the brochure rack fully stocked.
    • Keep the Bellman Desk and area clean and tidy.
    • Keep the lobby and lounge area clean and tidy, this will involve cleaning windows, sweeping/mopping floors and dusting.
    • Empty hotel ashtrays 3 times a day.
    • To keep parking lots and grounds of the hotel garbage free.
    • To sweep walkway to the Front Desk and keep the hotel entrances clean.
    • Snow removal from the main entrance and walkway beside the Wainwright (seasonal).
    • Input of rooming lists.
    • Help out with check in’s and check outs when busy.
    • To assist with Incoming/Outgoing dry cleaning
    • Any other duties as required.

    Experience/background preferred:
    • Professional appearance and personality
    • Valid drivers’ license and CLEAN abstract/driving record (out of country applicants will require an international license).
    • Excellent interpersonal, verbal and written communication skills.
    • Good phone etiquette.
    • Previous customer service experience preferred
    • Experience in similar position an asset
    • ProServe Certificate
    • Must have keyboarding skills
    • Basic knowledge of Word, Excel, Outlook and Internet Explorer.
    • Opera knowledge an asset.
    • Must have the ability to work independently and remain calm in the event of emergency situations arise

Food & Beverage

  • Server (Immediate- Year Round) - Emerald Lake Lodge l Field, BC

    Position title: Server (Immediate- Year Round)
    Reports to: Food and Beverage Manager, Assistant Food and Beverage Manager & Supervisor
    Hours: As Required
    Primary function:

    To provide friendly, efficient service to our clients while maintaining a professional demeanor.

    Duties and Responsibilities:
    • To be punctual and groomed appropriately (well pressed uniform, name tag, hair and teeth clean and neat)
    • To be knowledgeable about the menu’s (breakfast, lunch, dinner and lounge and house wine list
    • To take food and beverage orders and ensure promptly delivery and quality of the product
    • To present cheques properly and ensure cash-outs are correctly completed
    • To complete mis en place and daily duties required
    • To be aware of dietary and allergy concerns
    • To present, open, pour and serve wine in appropriate wine glasses
    • To be knowledgeable on how to make house cocktails.
    • To be aware of the CRMR wine program – including description of all white and red wine by the glass.
    • To be able to make specialty coffees
    • Work well as a team player and representative of the Food and Beverage Department
    • To be adaptable for large groups and may contain banquet shifts – day and night functions
    • To perform Function room set up’s/ tear down’s – setting tables, chairs, cutely & linen
    • To be prepared to run food to tables and bus tables in a fast paced environment.
    • Any other duties as required or communicated by the F&B Managers

    Experience/background preferred:
    • Minimum 1 year experience in a similar position
    • Knowledge of Squirrel an asset
    • PROSERVE certificate required
    • Must have the ability to work all shifts Breakfast, Lunch and Dinner (AM, PM, MID Shifts)
    • Substantial knowledge of food safety and handling procedures
    • Possess a sense of urgency and attention to detail
    • To be able to endure long periods of standing (sitting, bending and lifting (up to 30lbs) may be required )

    2 Positions available

Kitchen

  • Line Cook (Immediate - Year Round) - Buffalo Mountain Lodge l Banff, AB

    Position title: Line Cook (Immediate - Year Round)
    Reports to: Chef
    Hours: As required
    Primary function:

    To maintain a high standard of food quality, presentation and cleanliness in all food outlets of the kitchen.

    Duties and Responsibilities:
    • To ensure a high quality and presentation of all food
    • To prepare A La Carte menu and buffet menu items with CRMR standards
    • To follow portion and cost controls
    • To follow all recipes for food items
    • To maintain reasonable cooking time during line work with a sense of urgency
    • To ensure that proper sanitation techniques and health and safety regulations are maintained at all times
    • To follow proper preservation of food products, from raw to cooked and perishability
    • To set up stations mise en place and collect all necessary supplies to prepare menu for service.
    • To report all faulty equipment to supervisor
    • To work in direct coordination with all staff
    • To maintain a constant cleanliness of all kitchen areas including fridges and equipment
    • To follow all daily duty rosters
    • To follow policy manual
    • To perform other associated duties as assigned

    Experience/background preferred:
    • 1-3 years of practical experience
    • Culinary education an asset
    • Substantial knowledge of food safety and handling procedures
    • Excellent interpersonal skills
    • Ability to work all restaurant operating hours
    • High School Diploma or equivalent
    • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)
    • Able to work under pressure for long hours of standing
  • Line Cook (Immediate - October 2015) - Deer Lodge l Lake Louise, AB

    Position title: Line Cook (Immediate - October 2015)
    Reports to: Chef
    Hours: As required
    Primary function:

    To maintain a high standard of food quality, presentation and cleanliness in all food outlets of the kitchen.

    Duties and Responsibilities:
    • To ensure a high quality and presentation of all food
    • To prepare A La Carte menu and buffet menu items with CRMR standards
    • To follow portion and cost controls
    • To follow all recipes for food items
    • To maintain reasonable cooking time during line work with a sense of urgency
    • To ensure that proper sanitation techniques and health and safety regulations are maintained at all times
    • To follow proper preservation of food products, from raw to cooked and perishability
    • To set up stations mise en place and collect all necessary supplies to prepare menu for service.
    • To report all faulty equipment to supervisor
    • To work in direct coordination with all staff
    • To maintain a constant cleanliness of all kitchen areas including fridges and equipment
    • To follow all daily duty rosters
    • To follow policy manual
    • To perform other associated duties as assigned

    Experience/background preferred:
    • 2-4 years of practical experience
    • Culinary education an asset
    • Substantial knowledge of food safety and handling procedures
    • Excellent interpersonal skills
    • Ability to work all restaurant operating hours
    • High School Diploma or equivalent
    • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)
    • Able to work under pressure for long hours of standing
  • Dishwasher (Immediate - October 2015) - Deer Lodge l Lake Louise, AB

    Position title: Dishwasher (Immediate - October 2015)
    Reports to: Head Chef
    Hours: As Required
    Primary function:

    To maintain cleanliness of all kitchen wares, equipment and areas

    Duties and Responsibilities:
    • To maintain a constant stock of clean wares in all kitchen areas.
    • To maintain dishwashing equipment.
    • To report all faulty equipment to supervisor.
    • To maintain a constant cleanliness of all kitchen areas including fridges and equipment & floors.
    • To maintain health and safety regulations.
    • To follow daily duty roster.
    • To maintain proper storage of kitchen and Food and Beverage wares.
    • To follow policy manual.
    • To perform other associated duties as assigned
    • To receive kitchen products and put away and rotate stock
    • To assist with kitchen prep (chopping vegetables, preparing fruits, making freshly squeeze orange juice)
    • To maintain a clean and healthy staff cafeteria, including microwave and cupboards
    • To preform extra cleaning duties as needed

    Experience/background preferred:
    • Practical experience in a hotel/restaurant an asset
    • Substantial knowledge of food safety and handling procedures
    • Excellent interpersonal skills
    • The ability to work in team environment
    • Ability to work all restaurant operating hours
    • High School Diploma or equivalent
    • To be able to endure long periods of standing (sitting, bending, and lifting may be required)
  • Dishwasher (Immediate - Year Round) - Emerald Lake Lodge l Field, BC

    Position title: Dishwasher (Immediate - Year Round)
    Reports to: Head Chef
    Hours: As Required
    Primary function:

    To maintain cleanliness of all kitchen wares, equipment and areas

    Duties and Responsibilities:
    • To maintain a constant stock of clean wares in all kitchen areas.
    • To maintain dishwashing equipment.
    • To report all faulty equipment to supervisor.
    • To maintain a constant cleanliness of all kitchen areas including fridges and equipment & floors.
    • To maintain health and safety regulations.
    • To follow daily duty roster.
    • To maintain proper storage of kitchen and Food and Beverage wares.
    • To follow policy manual.
    • To perform other associated duties as assigned
    • To receive kitchen products and put away and rotate stock
    • To assist with kitchen prep (chopping vegetables, preparing fruits, making freshly squeeze orange juice)
    • To maintain a clean and healthy staff cafeteria, including microwave and cupboards
    • To preform extra cleaning duties as needed

    Experience/background preferred:
    • Practical experience in a hotel/restaurant an asset
    • Substantial knowledge of food safety and handling procedures
    • Excellent interpersonal skills
    • The ability to work in team environment
    • Ability to work all restaurant operating hours
    • High School Diploma or equivalent
    • To be able to endure long periods of standing (sitting, bending, and lifting may be required)

Housekeeping

  • Houseman (Immediate -October 2015) - Deer Lodge l Lake Louise, AB

    Position title: Houseman (Immediate -October 2015)
    Reports to: Executive Housekeeper, Assistant Executive Housekeeper, Supervisor
    Hours: As Required
    Primary function:

    Cleaning of rooms in accordance to standards set by Executive Housekeeper. Full cooperation is essential with all employees to sustain high levels of productivity. Ensure all guests’ requests are handled as promptly as possible. Be friendly and courteous to all guests as well as fellow staff members.

    Duties and Responsibilities:
    • Inform Executive or Assistant Executive Housekeeper of all jobs accomplished.
    • Assist in maintaining of criteria set by Housekeeping department
    • On a daily basis the houseman is responsible for going to guestrooms who have checked out of the hotel and taking out the dirty linen and garbage and dropping clean linen into the rooms (sheets and towels) for the housekeepers to come in and make up a room
    • To perform daily cleaning of sweeping, moping, dusting, vacuuming and cleaning equipment.
    • To assist with the cleanliness for the Main Lodge, gym facilities and common areas including public bathrooms.
    • If the housekeepers require extras they will radio the houseman to retrieve the items for them.
    • If we are short staffed the houseman may be asked to housekeep
    • To observe dress code and wear appropriate footwear
    • Drivers’ license and clean drivers’ abstract (driver’s record) required for the position in order to drive company vehicles
    • To ensure Public safety including general comfort and wellbeing of public
    • Receive linen bins from the laundry service, sort, and stock and put dirty linen in bins to return for cleaning
    • To maintain regular work schedule as outlined
    • To perform other duties as required

    Experience/background preferred:
    • Previous experience in a Housekeeping/Laundry setting is an asset
    •  The ability to make constant radio contact in English on a daily basis both with the
    • Front Desk and the Housekeeping Mgr/Assistant
    • Flexibility and adaptability to emergency situations.
    • Embraces challenges, ambitious.
    • Must have valid driver’s license and clean driving record in order to drive company vehicles
    • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)
    • Will be required to work outside in all seasons (Winter, spring, summer and Fall)
  • Woodsmen (Immediate - Year Round) - Emerald Lake Lodge l Field, BC

    Position title: Woodsmen (Immediate - Year Round)
    Reports to: Housekeeping Manager, Housekeeping Assistant Manger & Supervisors
    Hours: As Required
    Primary function:

    For all fireplaces, outdoor pits and wood bins.  To Maintain a high standard of job performance and adaptability to on call situations.  To know your schedule, sign in and out and carry a radio. To report to work clean-shaven and in a tidy uniform.

    Duties and Responsibilities:
    • Inform Executive or Assistant Executive Housekeeper of all jobs accomplished.
    • Inform Housekeeping Manager or Assistant Housekeeping Manager when wood/kindling needs to be ordered.
    • Unload wood on delivery ensuring it is chopped, and put away.
    • Assist in maintaining of criteria set by Housekeeping department/Woodshed keeping it neat and clean on a weekly basis
    • Maintain (ensuring quality) all woodbins around property.
    • Maintain by sweeping, all required sections of property.
    • The Lodge and game rooms are checked first thing in the morning.
    • To ensure enough pieces of firewood are left on each side of the fireplaces.
    • To deliver all bags to cabins
    • To deliver any playpens to rooms that have requested them.
    • To stock wood in the proper sequence that is assigned by the Housekeeping Manager/Supervisor
    • To ensure all checkout areas are fully ashed and reset. , 7 to 10 pieces of firewood in the wood bucket and 10 pieces of kindling in a roll up.
    • Stay over rooms have extra wood and kindling left for the guest. If there is a lot of ash please clean and reset.
    • If you have a D.N.D. on a door do not enter, keep checking it until it is o.k., especially if it is a stay. If it is a check out and it is after 11:00 a.m. call the office and we will find out what is going on.
    • All bins are to be checked and restocked.
    • Cilantro fireplace and pit are to be checked.
    • Fire pit by Cabin 24 is to be checked and stocked.
    • Answer any radio calls from Front desk and Housekeeping.
    • To return all kitchenware, glassware and bottles to designated areas.
    • To check the lodge before end of shift to restock with wood and kindling if necessary.
    • To assist with keeping the recycling area tidy by sorting bottles and keep receiving area clean.
    • To carry out all tasks in a timely fashion.
    • Be friendly and courteous to all guests and fellow staff members.
    • Maintain regular work schedule as outlined.
    • Report to work in a clean uniform and clean shaven.
    • To perform daily cleaning of sweeping, moping, dusting, vacuuming and cleaning equipment. .
    • If we are short staffed the woodman may be asked to housekeep
    • To deliver linen bags  to cabins and collect linen bags throughout the day
    • To observe dress code and wear appropriate footwear
    • To ensure Public safety including general comfort and wellbeing of public
    • Assist grounds team with shoveling snow near woodshed and around property (winter)
    • To maintain regular work schedule as outlined – shifts may vary and part time night cleaning may be required
    • To perform other duties as required

     

    Other Duties:

    • Chop wood as necessary and to wear proper PPE while completing task.
    •  To clean ash barrels every second day.
    • Used wood is to be burned when necessary in the open pit.
    • Let manager know when kindling or wood is low.
    • Stock wood when an order arrives.
    • Woodsmen help with sweeping the balconies.
    • Woodsmen are responsible for sweeping under the woodbins.

     


    Experience/background preferred:
    • Must have previous by hand wood chopping experience
    • Field work in housekeeping/laundry department.
    • The ability to make constant radio contact in English on a daily basis both with the
    • Front Desk and the Housekeeping Mgr/Assistant
    • Flexibility and adaptability to emergency situations.
    • Embraces challenges, ambitious.
    • Must have valid driver’s license and clean driving record in order to drive company vehicles
    • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)
    • Will be required to work outside in all seasons (Winter, spring, summer and Fall)
  • Night Cleaner (September - Year Round) - Buffalo Mountain Lodge l Banff, AB

    Position title: Night Cleaner (September - Year Round)
    Reports to: Executive Housekeeping Manager & Assistant Executive Housekeeper
    Hours: As Required
    Primary function:
    • Full cooperation is essential with all employees to sustain high levels of productivity. To maintain a high standard of time management in order to complete assigned tasks for the day. Ensure all guests’ requests are handled as promptly as possible. Be friendly and courteous to all guests as well as fellow staff members.
    Duties and Responsibilities:
    • Inform Executive or Assistant Executive Housekeeper of all jobs accomplished.
    • To assist in maintaining of criteria set by Housekeeping department
    • On a daily basis the night cleaner is responsible for maintaining the cleanliness for Main Lodge, All function rooms, gym facilities and common areas including public bathrooms
    • To perform daily cleaning of sweeping, moping, dusting, vacuuming and cleaning equipment.
    • If the housekeepers require extras they will radio the houseman to retrieve the items for them.
    • If we are short staffed the houseman may be asked to housekeep
    • To assist with guests luggage when required.
    • To assist guest with making a fire in guest rooms.
    • To help front desk with night auditor coverage and to investigate with noise complaints.
    • To observe dress code and wear appropriate footwear
    • To ensure Public safety including general comfort and wellbeing of public
    • To maintain regular work schedule as outlined
    • Special projects may be assigned by the Executive Housekeeper Manager including deep cleaning.
    • To report maintenance concerns/issues arise with the proper documentation through Front Desk
    • To ensure your master keys are turned in and you sign in/our properly
    • Extra hours required will be authorized by the Housekeeping Manager.
    • To perform other duties as required

    Experience/background preferred:
    • Grade 12 Diploma or equivalent
    • Field work in housekeeping/laundry department.
    • The ability to make constant radio contact in English on a daily basis both with the Front Desk and the Housekeeping Mgr/Assistant
    • Embraces challenges, ambitious.
    • Flexibility and adaptability to emergency situations
    • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)
    • Will be required to work outside in all seasons (Winter, spring, summer and Fall)

Maintenance

  • Maintenance Labourer (Immediate - Year Round) - Emerald Lake Lodge l Field, BC

    Position title: Maintenance Labourer (Immediate - Year Round)
    Reports to: Maintenance Manager, Assistant Maintenance Manager
    Hours: As Required
    Primary function:

    While under direction of the Maintenance Manager/ Exec Maintenance Manager ensure that all public areas, guest rooms, and back of the house areas are maintained in order to provide quality service for guests and a safe working environment for staff.

    Duties and Responsibilities:
      • To do daily check list of all operating equipment
      • To carry our all tasks in a timely fashion
      • To report and all damage or non-working equipment to the maintenance manager
      • To work in a clean and neat manner in guestrooms and all other areas
      • To observe dress code and wear appropriate footwear
      • Removing snow from cabin roofs
      • To be working on grounds with assisting with general maintenance in staff accommodation
      • To assist with Kitchen/F&B shipping and receiving if needed
      • To perform with drywall, painting, shoveling, changing light bulbs, driving utility vehicles, assisting with wood chopping, stacking, delivery if required
      • To pick up litter around lodge property
      • To perform snow removal by hand with a shovel – keeping all sidewalks and stairs areas free of ice and snow
      • To assist with summer lawn care with planning and watering flowers and mowing of lawns.
      • To perform other duties that may be assigned

    Experience/background preferred:
    • Grade 12 Diploma
    • A valid driver’s license and clean driving record required
    • Must have the ability to climb a ladder to fix light bulbs or to clear cabin roofs
    • Some maintenance labour experience and asset
    • Must be flexible to work all shifts
    • Must be a team player

Grounds

  • No positions available at this time

Conferences

  • No positions available at this time

Management & Supervisory

  • Front Office Manager - Deer Lodge l Lake Louise, AB

    Position title: Front Office Manager
    Reports to: Lodge Manager, Guest Relations Development Manager, Revenue Manager
    Hours: Full-time
    Primary function:

    The Front Office Manager ensures that the Front Desk runs efficiently and profitably. They lead, motivate and inspire the Front Desk team to deliver a high standard of customer service.

    Duties and Responsibilities:

    Manage the daily operations of the Front Desk, ensuring maximum efficiency and productivity.

    • Provide hands-on supervision to GSAs as they carry out their daily tasks.
    • Implement clear guidelines on Front Office procedures and policies, and ensure these are followed consistently.
    • Resolve guest issues and complaints as they arise, communicating areas of concern to the GRDM.
    • Cover desk shifts and staff breaks as required, especially during high volume periods.
    • Maintain open communication with other Department Heads, particularly the Housekeeping Managers.
    • Ensure that the hotel achieves maximum occupancy, while monitoring and resolving issues such as overbooking.
    • Issue a weekly schedule, ensuring the desk is adequately staffed according to the expected business levels.
    • Ensure that special reservations such as Groups, FIT, Media and Package guests are properly set up and prepared for.

     

    Build and develop a strong Front Desk team, through ongoing training and performance management.

    • Assist the HR department with the hiring of Front Desk and Bell staff.
    • Train new staff members in Opera PMS, MPG payment processing, and hotel procedures and policies.
    • With the support of the GRDM, provide ongoing training and team activities to encourage the continued learning and development of Front Desk staff.
    • Address performance issues promptly and consistently to ensure mistakes are learned from and standards met.
    • Implement and review procedures for emergency situations (power outages, floods, etc.), to ensure the safety of staff and guests.

    Carry out administrative duties as required to maintain the smooth running of the Front Office Department.

    • Maintain all guest accounts, ensuring that billing information is accurate for check out.
    • Prepare forecasts and reports for the Lodge Manager and GRDM in an accurate and timely manner.
    • Complete biweekly payroll for the Front Desk team, and provide other departments with gratuity breakdowns and summaries.
    • Ensure that Front Desk inventory (keys, gift items etc.) is properly tracked and recorded at regular intervals.

    Other tasks as required.

    Work Environment:

    • This is a hands-on, customer facing role, with about 80% focus on daily operations and 20% administrative tasks.
    • The successful applicant must be extremely flexible in their working hours to meet the varying demands of the business.
    • The FOM must be adept at training and managing a young, transient workforce with many staff members new to the hospitality industry.

    Experience/background preferred:

    The Ideal candidate has:

    • Experience working in a fast paced Hotel/Resort setting is required, preferably at least 3 years in a supervisory or management role.
    • Strong working knowledge of the Opera PMS system is preferred
    • Experience handling guest issues and complaints.
    • An understanding of the challenges of a transient workforce and the impact this has on training and retention.
    • Proficiency in all Microsoft Office applications, particularly working with Excel spreadsheets and reports.
    • Experience working a variety of shifts, including Audit
    • Excellent interpersonal and communication skills, both written and verbal.

    The ideal candidate is:

    • Flexible; willing to divide their time between all shifts, adjusting their schedule to meet the needs of the business. 
    • Approachable; an empathetic listener who can understand the needs of employees and support and mentor them to reach their goals.
    • Organized; able to thrive in a fast-paced environment, manage a changing workload and meet tight project deadlines.
    • Enthusiastic; able to motivate and encourage the Front Desk and to maximize their potential.

     

    Please note: Closing date for internal applicants is Sunday September 6th, 2015 at 5:00pm.

  • Relief Housing Manager - Banff (will vary on location)

    Position title: Relief Housing Manager
    Reports to: Housing Manager
    Hours: As Required
    Primary function:

    To provide support for days off and vacation re: Housing Manager

    Duties and Responsibilities:
    • Acting Housing Manager (relief) during the Full time Manager’s Days away
    • Cleaning common areas and public bathrooms
    • Dealing with staff intake and departure
    • Conducting pre and post room inspections
    • Working with individuals to ensure Housing Policy/Procedure if followed
    • May handle late night situations
    • Understanding how to work with people to provide conflict resolution if required
    • Sweeping, raking, shoveling and providing outside maintenance help
    • Assisting with Staff Outings, activities, planning and executing when required
    • Understanding the requirements of the position to provide support to the Manager
    • Dealing with any minor maintenance issues should they occur
    • Ensuring that Emergency procedures and fire training is adhered to when on duty
    • Driving to the Lodges to assist with Days away and vacation

    Experience/background preferred:
    • Previous Supervisory in a Staff Housing setting preferred
    • Must have a full valid driver’s license and clean driving record
    • Must have the ability to set the example and to provide clear concise communication to all staff and management when required
    • Previous Housekeeping/Janitorial experience an asset
    • Basic maintenance experience an asset
    • Must have the physical ability to perform strenuous tasks when on duty
    • Must understand the importance of organization and attention to detail
    • Excellent verbal and written English communication skills

    Please note: Closing date for internal applicants is Tuesday June 9th 2015 at 5:00pm.

Internship & Co-op

  • No positions available at this time

Winter 2015/2016 Positions

  • Server's ( Fall 2015) - Inquire with HR for location

    Position title: Server's ( Fall 2015)
    Reports to: Food and Beverage Manager
    Hours: As Required
    Primary function:

    To provide friendly, efficient service to our clients while maintaining a professional demeanour.

    Duties and Responsibilities:
    • To be punctual and groomed appropriately (well pressed uniform, name tag, hair and teeth clean and neat)
    • To be knowledgeable about the menu’s (breakfast, lunch, dinner and lounge and house wine list
    • To take food and beverage orders and ensure promptly delivery and quality of the product
    • To present cheques properly and ensure cash-outs are correctly completed
    • To complete mis en place and daily duties required
    • To be aware of dietary and allergy concerns
    • To present, open, pour and serve wine in appropriate wine glasses
    • To be knowledgeable on how to make house cocktails.
    • To be aware of the CRMR wine program – including description of all white and red wine by the glass.
    • To be able to make specialty coffees
    • Work well as a team player and representative of the Food and Beverage Department
    • To be adaptable for large groups and may contain banquet shifts – day and night functions
    • To perform Function room set up’s/ tear down’s – setting tables, chairs, cutely & linen
    • To be prepared to run food to tables and bus tables in a fast paced environment.
    • Any other duties as required or communicated by the F&B Managers

    Experience/background preferred:
    • Minimum 1 year experience in a similar position
    • Great team player
    • Knowledge of Squirrel an asset
    • PROSERVE certificate required
    • Grade 12 Diploma
    • Must have the ability to work all shifts Breakfast, Lunch and Dinner (AM, PM, MID Shifts)
    • Substantial knowledge of food safety and handling procedures
    • To be able to endure long periods of standing (sitting, bending and lifting  (up to 30lbs) may be required )
  • Housekeeper's (Fall 2015) - Inquire with HR for location

    Position title: Housekeeper's (Fall 2015)
    Reports to: Housekeeping Manager and Supervisor
    Hours: As Required - Full Time
    Primary function:

    Full cooperation is essential with all employees to sustain high levels of productivity. To maintain a high standard of time management in order to complete assigned tasks for the day. Ensure all guests’ requests are handled as promptly as possible. Be friendly and courteous to all guests as well as fellow staff members.

    Duties and Responsibilities:
    • To prepare cleaning of rooms in accordance to standards set by Executive Housekeeper
    • To assist in maintaining of criteria set by housekeeping department
    • To follow public safety including general comfort and wellbeing of public
    • To maintain cleanliness at all times
    • To perform daily cleaning of vacuum, dusting, sweeping and cleaning equipment
    • To observe dress code and wear appropriate foot wear
    • To prepare the setup of your cleaning tray at completion of each day. Put other materials away neatly.
    • To ensure all materials such as fireplace equipment or garbage bags are not left out.
    • To make sure you lock the housekeeping shed if you are the last one using it
    • To check with supervisor if help/questions are required
    • To report maintenance concerns/issues arise with the proper documentation through Front Desk
    • To ensure your master keys are turned in and you sign in/our properly
    • To perform other duties as assigned

    Experience/background preferred:
    • Grade 12 Diploma or equivalent
    • In consideration of type of work involved, a strong back is necessary
    • Willing to learn new ways of cleaning a room
    • Flexibility and adaptability to emergency situations
    • Embraces challenges, ambitious
    • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)
    • Will be required to work outside in all seasons (Winter, spring, summer and Fall)
  • Night Cleaner (Fall 2015) - Buffalo Mountain Lodge l Banff, AB

    Position title: Night Cleaner (Fall 2015)
    Reports to: Housekeeping Manager
    Hours: As Required - Full Time
    Primary function:

    Full cooperation is essential with all employees to sustain high levels of productivity. To maintain a high standard of time management in order to complete assigned tasks for the day. Ensure all guests’ requests are handled as promptly as possible. Be friendly and courteous to all guests as well as fellow staff members.

    Duties and Responsibilities:
    • Inform Executive or Assistant Executive Housekeeper of all jobs accomplished.
    • To assist in maintaining of criteria set by Housekeeping department
    • On a daily basis the night cleaner is responsible for maintaining the cleanliness for Main Lodge, All function rooms, gym facilities and common areas including public bathrooms
    • To perform daily cleaning of sweeping, moping, dusting, vacuuming and cleaning equipment.
    • If the housekeepers require extras they will radio the houseman to retrieve the items for them.
    • If we are short staffed the houseman may be asked to housekeep
    • To assist with guests luggage when required.
    • To assist guest with making a fire in guest rooms.
    • To help front desk with night auditor coverage and to investigate with noise complaints.
    • To observe dress code and wear appropriate footwear
    • To ensure Public safety including general comfort and wellbeing of public
    • To maintain regular work schedule as outlined
    • Special projects may be assigned by the Executive Housekeeper Manager including deep cleaning.
    • To report maintenance concerns/issues arise with the proper documentation through Front Desk
    • To ensure your master keys are turned in and you sign in/our properly
    • Extra hours required will be authorized by the Housekeeping Manager.
    • To perform other duties as required

    Experience/background preferred:
    • Grade 12 Diploma or equivalent
    • Field work in housekeeping/laundry department.
    • The ability to make constant radio contact in English on a daily basis both with the Front Desk and the Housekeeping Mgr/Assistant
    • Embraces challenges, ambitious.
    • Flexibility and adaptability to emergency situations
    • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)
    • Will be required to work outside in all seasons (Winter, spring, summer and Fall)
  • Line Cooks - Inquire with HR for location

    Position title: Line Cooks
    Reports to: Head Chef
    Hours: As Required - Full Time
    Primary function:

    To maintain a high standard of food quality, presentation and cleanliness in all food outlets of the kitchen.

    Duties and Responsibilities:
    • To ensure a high quality and presentation of all food
    • To prepare A La Carte menu and buffet menu items with CRMR standards
    • To follow portion and cost controls
    • To follow all recipes for food items
    • To maintain reasonable cooking time during line work with a sense of urgency
    • To ensure that proper sanitation techniques and health and safety regulations are maintained at all times
    • To follow proper preservation of food products, from raw to cooked and perishability
    • To set up stations mise en place and collect all necessary supplies to prepare menu for service.
    • To report all faulty equipment to supervisor
    • To work in direct coordination with all staff
    • To maintain a constant cleanliness of all kitchen areas including fridges and equipment
    • To follow all daily duty rosters
    • To follow policy manual
    • To perform other associated duties as assigned

    Experience/background preferred:
    • 2-4 years of practical experience, or culinary intern-ship students considered
    • Culinary education an asset
    • Culinary internship/co-op considered
    • Substantial knowledge of food safety and handling procedures
    • Excellent interpersonal skills
    • Ability to work all restaurant operating hours
    • High School Diploma or equivalent
    • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)
    • Able to work under pressure for long hours of standing
  • Dishwasher's - Inquire with HR for location

    Position title: Dishwasher's
    Reports to: Head Chef
    Hours: As Require - Full Time
    Primary function:

    To maintain cleanliness of all kitchen wares, equipment and areas

    Duties and Responsibilities:
    • To maintain a constant stock of clean wares in all kitchen areas.
    • To maintain dishwashing equipment.
    • To report all faulty equipment to supervisor.
    • To maintain a constant cleanliness of all kitchen areas including fridges and equipment & floors.
    • To maintain health and safety regulations.
    • To follow daily duty roster.
    • To maintain proper storage of kitchen and Food and Beverage wares.
    • To follow policy manual.
    • To perform other associated duties as assigned
    • To receive kitchen products and put away and rotate stock
    • To assist with kitchen prep (chopping vegetables, preparing fruits, making freshly squeeze orange juice)
    • To maintain a clean and healthy staff cafeteria, including microwave and cupboards
    • To preform extra cleaning duties as needed

    Experience/background preferred:
    • 1-2 years of practical experience
    • Substantial knowledge of food safety and handling procedures
    • Excellent interpersonal skills
    • The ability to work in team environment
    • Ability to work all restaurant operating hours
    • High School Diploma or equivalent
    • To be able to endure long periods of standing (sitting, bending, and lifting may be required)
  • Front Desk Agent - Emerald Lake Lodge l Field, BC

    Position title: Front Desk Agent
    Reports to: Front Office Manager
    Hours: As Required
    Primary function:

    Guest Service Agents are the face of Canadian Rocky Mountain Resorts, providing a high level of customer service to our guests from the initial reservation to the point of check out.

    Duties and Responsibilities:
    • Respond to reservation enquiries, providing guests with up to date information on our rates, special offers and packages.
    • Book room reservations, both over the phone and at the Front Desk.
    • Prepare for arriving reservations, ensuring guest requests are met to the best of our ability.
    • Welcome guests to the Lodge and provide an efficient check in experience.
    • Provide guests with accurate and relevant information about the Lodge, local area and attractions.
    • Book tours, activities and restaurant reservations for guests.
    • Handle guest requests during their stay to ensure maximum guest satisfaction.
    • Address all guest issues and complaints in a courteous manner, with the support of the Front Office management team.
    • Check out guests, providing accurate billing information and correctly processing payments.
    • Manage the hotel switchboard, directing calls to other departments as necessary.
    • Provide an accurate cash-out report at the end of each shift.
    • Other duties as required.

    Work Environment:

    • Front Desk shifts are 7am-3pm, and 3pm -11pm, but are subject to change as necessary.
    • Schedules are based on a five day work week, but must be flexible depending on business levels.
    • All GSA’s will be trained on the Audit shift (11pm-7am) in the event coverage is required.
    • On the job training is provided, with ongoing opportunities for learning and development.

    Experience/background preferred:
    • Excellent interpersonal and communication skills.
    • A passion for customer service; previous experience is an asset.
    • Highly organized and detail oriented, with the ability to multitask.
    • Able to cope in high pressure situations.
    • Experience with Opera PMS is an asset.
    • Previous hotel experience preferred.
    • Must have the ability to work independently and remain calm in the event of emergency situations arise

Opportunities in Calgary

Please click "Learn More" next to the desired position for a detailed job description.

  • Line Cook - The Lake House l Calgary, AB

    Position title: Line Cook
    Reports to: Chef
    Hours: Full and Part Time
    Primary function:

    To maintain a high standard of food quality, presentation and cleanliness in all food outlets of the kitchen.

    Duties and Responsibilities:
    • Ensure a high quality and presentation of all food.
    • Follow portion and cost controls.
    • Follow all recipes for food items.
    • Maintain reasonable cooking time during line work.
    • Follow health and safety regulations.
    • Report all faulty equipment to supervisor.
    • Work in direct coordination with all staff.
    • Maintain a constant cleanliness of all kitchen areas including fridges and equipment.
    • Follow all daily duty rosters.
    • Follow policy manual.
    • To perform other associated duties as assigned.

    Experience/background preferred:
    • Red Seal Certified preferred.
    • Three to four years of practical experience.
    • Excellent interpersonal skills.
  • Laundry Attendant - Calgary, AB

    Position title: Laundry Attendant
    Reports to: Laundry Supervisor/ Laundry Manager
    Hours: As Required
    Primary function:

    To maintain a high standard of time management in order to complete assigned tasks for the day.

    Duties and Responsibilities:
      • ccurately count soiled laundry
      • Load soiled laundry into washers
      • Transfer clean laundry into dryers
      • Unload clean laundry from dryers
      • Feed various products into iron – sheets, pillow cases, table cloths, napkins
      • Unload products from folder and accurately count product and assemble orders for customers
      • Feed large towels into folder and stack and sort the towels as these come out
      • Pack clean product neatly in bins, keeping an accurate count, for shipment to customers
      • Hang garments and inspect for damage
      • Hand fold and package small towels for shipping
      • Sort garments by customer and then by size and package for shipping
      • Other tasks as required

      Work Environment:

      • CRMR Laundry is a fast paced operation.
      • We provide a laundry service for upscale operations and we must provide a very high quality of work.
      • Our people need the ability to work closely in a team format to achieve our goals.
      • At various times of the year we are a 7 day a week 12 hour a day operation which requires people to work various shifts

      ls


    Experience/background preferred:
    • Grade 12 Diploma or equivalent
    • In consideration of type of work involved, a strong back is necessary
    • Willing to learn new ways of cleaning a room
    • Flexibility and adaptability to emergency situations
    • Embraces challenges, ambitious
    • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)