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Available Positions

At CRMR, our mission is to provide excellent service and ensure that we are ‘Always an Escape’ for our guests. CRMR is looking for employees who are dedicated to providing superior customer service, committed to going the extra mile for guests and passionate about the Canadian Rockies. In addition, we are looking for team players who are interested in learning new skills. We are always in search of new members to join our team.

If you do not see your desired position listed below, please feel free to submit an application to our Human Resources Department for further consideration.

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Opportunities in the Canadian Rockies

Please click "Learn More" next to the desired position for a detailed job description.

Front Office

  • Night Auditor (Immediate through March 2016) - Buffalo Mountain Lodge-Banff, AB & Deer Lode - Lake Louise, AB

    Position title: Night Auditor (Immediate through March 2016)
    Reports to: Front Office Manager
    Hours: As Required
    Primary function:

    To balance revenues from all outlets and provide efficient and courteous service to all guests of the Lodge.

    Duties and Responsibilities:
    • Balance daily revenues for Rooms and F&B by pulling reports and exporting information in to Excel spreadsheets.
    • Troubleshooting any areas that do not balance or cash outs that are not recorded by F.D. Agents or F&B servers/managers.
    • Processing billing for third-party booking agents (e.g. Expedia).
    • Compiling accurate data for the Lodge Manager, Owners and Comptroller
    • Completing the day and rolling the system to the new day
    • Completing biweekly balances for the officer accounts
    • Ensuring that accounts are rolled on a biweekly basis for payroll and accounting purposes
    • To perform Front Office duties as required; including room reservations, check-ins and check-outs.
    • To deal with guest issues as they arise – ensuring that the guest requests are met and relevant information passed on to the day shift.
    • Dealing with any complaints or deliveries at night in conjunction with the night cleaner.
    • Monitoring the security of tbe property overnight and liaising with external security staff.
    • To provide communication to all departments re: activity during the night.
    • To ensure guest check in and departure information is correct and accounts are accurate for billing
    • Assisting the Admin with data entry during the night when required

    Experience/background preferred:
    • Previous Front Office or Audit experience preferred.
    • Accounting experience or education is an asset.
    • Experience with Opera and Squirrel systems preferred, but training can be provided.
    • Excellent interpersonal, verbal and written communication skills.
    • Detail oriented with strong numerical and problem solving abilities.
    • Highly organized and self- motivated.
    • Strong computer skills are required, in particular a proficiency with Microsoft Office applications.
    • Must have the ability to work independently and remain calm in the event of situations arising during the night.
  • Front Desk Agent (Immediate through October 2015/yr round) - Deer Lodge-Lake Louise, AB

    Position title: Front Desk Agent (Immediate through October 2015/yr round)
    Reports to: Front Office Manager, Assistant Front Office Manager
    Hours:
    Primary function:

    Guest Service Agents are the face of Canadian Rocky Mountain Resorts, providing a high level of customer service to our guests from the initial reservation to the point of check out.

    Duties and Responsibilities:
    • Respond to reservation enquiries, providing guests with up to date information on our rates, special offers and packages.
    • Book room reservations, both over the phone and at the Front Desk.
    • Prepare for arriving reservations, ensuring guest requests are met to the best of our ability.
    • Welcome guests to the Lodge and provide an efficient check in experience.
    • Provide guests with accurate and relevant information about the Lodge, local area and attractions.
    • Book tours, activities and restaurant reservations for guests.
    • Handle guest requests during their stay to ensure maximum guest satisfaction.
    • Address all guest issues and complaints in a courteous manner, with the support of the Front Office management team.
    • Check out guests, providing accurate billing information and correctly processing payments.
    • Manage the hotel switchboard, directing calls to other departments as necessary.
    • Provide an accurate cash-out report at the end of each shift.
    • Other duties as required.

    Work Environment:

    • Front Desk shifts are 7am-3pm, and 3pm -11pm, but are subject to change as necessary.
    • Schedules are based on a five day work week, but must be flexible depending on business levels.
    • All GSA’s will be trained on the Audit shift (11pm-7am) in the event coverage is required.
    • On the job training is provided, with ongoing opportunities for learning and development.

    Experience/background preferred:
    • Excellent interpersonal and communication skills.
    • A passion for customer service; previous experience is an asset.
    • Highly organized and detail oriented, with the ability to multitask.
    • Able to cope in high pressure situations.
    • Experience with Opera PMS is an asset.
    • Previous hotel experience preferred.
  • Bellman (Immediate through October 2015/Yr Round) - Emerald Lake Lodge-Field, BC

    Position title: Bellman (Immediate through October 2015/Yr Round)
    Reports to: Front Office Manager
    Hours: As Required
    Primary function:

    To ensure that service is provided to guests upon their arrival and departure to act as a central point of contact for our guests.

    Duties and Responsibilities:
    • Provide information about the local area, attractions and activities to our guests.
    • To greet all guests upon entering the main lobby.
    • To provide information about all CRMR lodges to our current and future guests.
    • To pick up and drop off guest from Parking Lot to Main Lodge
    • To perform Front Office duties as required; including room reservations (by phone, e-mail, fax and in person), check-ins and check-outs.
    • Answering the telephone at the front desk when agents are busy or on break
    • Responsible for booking tours, airport transfers and taxi’s for guests.
    • Will provide return transportation for our guests from the Lodge to downtown.
    • Assisting the Housing Manager with staff pick up’s and drop offs at staff accommodation when required.
    • Responsible for arranging room drops and completing all room drops on time.
    • Assist food and beverage with seating guests when needed.
    • Assist guests with luggage
    • Execute all guest request/issues as they arise in a timely fashion– ensuring that the guest requests are met and relevant information passed on to the day shift.
    • To help guests stocked fire wood and assist with starting fires in guests rooms when requested.
    • Meet with representatives of local attractions and tours to stay current on all options and keep all staff aware of changes.
    • Keep the brochure rack fully stocked.
    • Keep the Bellman Desk and area clean and tidy.
    • Keep the lobby and lounge area clean and tidy, this will involve cleaning windows, sweeping/mopping floors and dusting.
    • Empty hotel ashtrays 3 times a day.
    • To keep parking lots and grounds of the hotel garbage free.
    • To sweep walkway to the Front Desk and keep the hotel entrances clean.
    • Snow removal from the main entrance and walkway beside the Wainwright (seasonal).
    • Input of rooming lists.
    • Help out with check in’s and check outs when busy.
    • To assist with Incoming/Outgoing dry cleaning
    • Any other duties as required.

    Experience/background preferred:
    • Professional appearance and personality
    • Excellent interpersonal, verbal and written communication skills.
    • Good phone etiquette.
    • Previous customer service experience preferred
    • Experience in similar position an asset
    • Valid drivers’ license and CLEAN abstract (driving record).
    • Must have keyboarding skills
    • Basic knowledge of Word, Excel, Outlook and Internet Explorer.
    • Opera knowledge an asset.
    • Must have the ability to work independently and remain calm in the event of emergency situations arise

Food & Beverage

  • Server (Immediate - October 2015/Yr Round) - Emerald Lake Lodge-Field, BC & Deer Lodge, Lake Louise

    Position title: Server (Immediate - October 2015/Yr Round)
    Reports to: Food and Beverage Manager/Supervisor
    Hours: As required
    Primary function:

    To provide friendly, efficient service to our clients while maintaining a professional demeanor.

    Duties and Responsibilities:
    • To be punctual and groomed appropriately (well pressed uniform, name tag, hair and teeth clean and neat)
    • To be knowledgeable about the menu’s (breakfast, lunch, dinner and lounge and house wine list
    • To take food and beverage orders and ensure promptly delivery and quality of the product
    • To present cheques properly and ensure cash-outs are correctly completed
    • To complete mis en place and daily duties required
    • To be aware of dietary and allergy concerns
    • To present, open, pour and serve wine in appropriate wine glasses
    • To be knowledgeable on how to make house cocktails.
    • To be aware of the CRMR wine program – including description of all white and red wine by the glass.
    • To be able to make specialty coffees
    • Work well as a team player and representative of the Food and Beverage Department
    • To be adaptable for large groups and may contain banquet shifts – day and night functions
    • To perform Function room set up’s/ tear down’s – setting tables, chairs, cutely & linen
    • To be prepared to run food to tables and bus tables in a fast paced environment.
    • Any other duties as required or communicated by the F&B Managers

    Experience/background preferred:
    • Minimum 1 year experience in a similar position
    • Knowledge of Squirrel an asset
    • PROSERVE certificate required
    • Grade 12 Diploma
    • Must have the ability to work all shifts Breakfast, Lunch and Dinner (AM, PM, MID Shifts)
    • Substantial knowledge of food safety and handling procedure
    • To be able to endure long periods of standing (sitting, bending and lifting (up to 30lbs) may be required )

Kitchen

  • Breakfast Cook (Immediately - Year Round) - Deer Lodge-Lake Louise, AB & Buffalo Mountain Lodge-Banff, AB

    Position title: Breakfast Cook (Immediately - Year Round)
    Reports to: Head Chef/Supervisor's
    Hours: As Required
    Primary function:

    To responsible for the preparation and cooking breakfast, lunch and short orders to a high standard of quality and presentation.

    Duties and Responsibilities:
    • To ensure a high quality and presentation of all food
    • To prepare A La Carte menu and buffet menu items with CRMR standards
    • To follow portion and recipes for all food items
    • To prepare and cook staff meals
    • To maintain reasonable cooking time during line work with a sense of urgency
    • To ensure that proper sanitation techniques and health and safety regulations are maintained at all times
    • To follow proper preservation of food products, from raw to cooked and perishability
    • To set up stations Miss en Place and collect all necessary supplies to prepare menu for service.
    • To prepare salads, appetizers, and pasta’s, sandwiches and desserts for service.
    • To work in direct coordination with all staff
    • To maintain a constant cleanliness of all kitchen areas including fridges and equipment
    • To follow all daily duty rosters
    • To follow policy manual
    • To perform other associated duties as assigned
    • To make sure all stock is properly rotated, labeled and dated

    Experience/background preferred:
    • 1-2 years of practical experience
    • Culinary education an asset
    • Substantial knowledge of food safety and handling procedures
    • Excellent interpersonal skills
    • Ability to work all restaurant operating hours
    • High School Diploma or equivalent
    • To be able to endure long periods of standing (sitting, bending, and lifting may be required)
  • Dishwasher (Immediately - October/ Year round) - Deer Lodge-Lake Louise, AB

    Position title: Dishwasher (Immediately - October/ Year round)
    Reports to: Head Chef
    Hours: As Required
    Primary function:

    To maintain cleanliness of all kitchen wares, equipment and areas

    Duties and Responsibilities:
    • To maintain a constant stock of clean wares in all kitchen areas.
    • To maintain dishwashing equipment.
    • To report all faulty equipment to supervisor.
    • To maintain a constant cleanliness of all kitchen areas including fridges and equipment & floors.
    • To maintain health and safety regulations.
    • To follow daily duty roster.
    • To maintain proper storage of kitchen and Food and Beverage wares.
    • To follow policy manual.
    • To perform other associated duties as assigned
    • To receive kitchen products and put away and rotate stock
    • To assist with kitchen prep when needed
    • To maintain a clean and healthy staff cafeteria, including microwave and cupboards
    • To preform extra cleaning duties as needed

    Experience/background preferred:
    • 1-2 years of practical experience
    • Substantial knowledge of food safety and handling procedures
    • Excellent interpersonal skills
    • The ability to work in team environment
    • Ability to work all restaurant operating hours
    • High School Diploma or equivalent
    • To be able to endure long periods of standing (sitting, bending, and lifting may be required)

Housekeeping

  • Houseman (Immediate/yr round) - Buffalo Mountain Lodge - Banff, AB

    Position title: Houseman (Immediate/yr round)
    Reports to: Executive Housekeeper or Assistant Executive Housekeeper
    Hours: As required
    Primary function:

    Full cooperation is essential with all employees to sustain high levels of productivity.

    Duties and Responsibilities:
    • Inform Executive or Assistant Executive Housekeeper of all jobs accomplished.
    • Assist in maintaining of criteria set by Housekeeping department.
    • On a daily basis the houseman is responsible for going to guestrooms who have checked out of the hotel and taking out the dirty linen and garbage and dropping clean linen into the rooms (sheets and towels) for the housekeepers to come in and make up a room
    • If the housekeepers require extras they will radio the houseman to retrieve the items for them.
    • If we are short staffed the houseman may be asked to housekeep.
    • Drivers’ license and clean drivers’ abstract required for the position in order to drive company vehicles
    • Public safety.
    • General comfort and well being of public.
    • Receive linen bins from the laundry service, sort, stock, put dirty linen in bins to return for cleaning
    • Maintain regular work schedule as outlined.
    • Perform other duties as required.

    Experience/background preferred:
    • Completion of high school
    • Field work in housekeeping/laundry department.
    • The ability to make constant radio contact in English on a daily basis both with the Front Desk and the Housekeeping Mgr/Assistant
    • Flexibility and adaptability to emergency situations.
    • Embraces challenges, ambitious.
    • Must have valid driver’s license and clean driving record
  • Housekeeper (Immediate through to October 2015) - Buffalo Mountain Lodge-Banff, AB / Deer Lodge-Lake Louise, AB / Emerald Lake Lodge-Field, BC

    Position title: Housekeeper (Immediate through to October 2015)
    Reports to: Executive Housekeeper, Assistant Executive Housekeeper, Supervisor
    Hours: As Required
    Primary function:

    Cleaning of rooms in accordance to standards set by Executive Housekeeper. Full cooperation is essential with all employees to sustain high levels of productivity. Ensure all guests’ requests are handled as promptly as possible. Be friendly and courteous to all guests as well as fellow staff members.

    Duties and Responsibilities:
    • To prepare cleaning of rooms in accordance to standards set by Executive Housekeeper
    • To assist in maintaining of criteria set by housekeeping department
    • To follow public safety including general comfort and wellbeing of public
    • To maintain cleanliness at all times
    • To perform daily cleaning of vacuum, dusting, sweeping and cleaning equipment
    • To observe dress code and wear appropriate foot wear
    • To prepare the setup of your cleaning tray at completion of each day. Put other materials away neatly.
    • To ensure all materials such as fireplace equipment or garbage bags are not left out.
    • To make sure you lock the housekeeping shed if you are the last one using it
    • To check with supervisor if help/questions are required
    • To report maintenance concerns/issues arise with the proper documentation through Front Desk
    • To ensure your master keys are turned in and you sign in/our properly
    • To perform other duties as assigned

    Experience/background preferred:
    • Grade 12 Diploma.
    • In consideration of type of work involved, a strong back is necessary.
    • Willing to learn new ways of cleaning a room.
    • Flexibility and adaptability to emergency situations.
    • Embraces challenges, ambitious.
    • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)
    • Will be required to work outside in all seasons (Winter, spring, summer and Fall)

Maintenance

  • Maintenance Labourer (Immediate, Year-Round) - Emerald Lake Lodge-Field, BC

    Position title: Maintenance Labourer (Immediate, Year-Round)
    Reports to: Maintenance Manager, Assistant Maintenance Manager
    Hours: As Required
    Primary function:

    While under direction of the Maintenance Manager/ Exec Maintenance Manager ensure that all public areas, guest rooms, and back of the house areas are maintained in order to provide quality service for guests and a safe working environment for staff.

    Duties and Responsibilities:
      • To do daily checklist of all operating equipment
      • To carry our all tasks in a timely fashion
      • To report and all damage or non-working equipment to the maintenance manager
      • To work in a clean and neat manner in guestrooms and all other areas
      • To observe dress code and wear appropriate footwear
      • Removing snow from cabin roofs
      • To be working on grounds with assisting with general maintenance in staff accommodation
      • To assist with Kitchen/F&B shipping and receiving if needed
      • To perform with drywall, painting, shoveling, changing light bulbs, driving utility vehicles, assisting with wood chopping, stacking, delivery if required
      • To pick up litter around lodge property
      • To perform snow removal by hand with a shovel – keeping all sidewalks and stairs areas free of ice and snow
      • To assist with summer lawn care with planning and watering flowers and mowing of lawns.
      • To perform other duties that may be assigned

    Experience/background preferred:
      • Grade 12 Diploma
      • A valid driver’s license and clean driving record required
      • Must have the ability to climb a ladder to fix light bulbs or to clear cabin roofs
      • Some maintenance labour experience and asset
      • Must be flexible to work all shifts
      • Team player

Grounds

  • No positions available at this time

Conferences

  • No positions available at this time

Management & Supervisory

  • Food & Beverage Supervisor (Immediate/May - Year-Round) - Emerald Lake Lodge-Field, BC

    Position title: Food & Beverage Supervisor (Immediate/May - Year-Round)
    Reports to: Food and Beverage Manager
    Hours: As Required
    Primary function:

    To ensure prompt efficient service to our clients, and to assist the Food & Beverage Manager in his/her duties.

    Duties and Responsibilities:
    • To train staff to provide high standards of service and increase their personal knowledge.
    • To assist the F&B Manager in the completion of ordering, scheduling and reports as necessary.
    • To set an example of good grooming, punctuality, friendliness and knowledge.
    • To train and supervise (with the Dinning Room Manager) the daytime staff.
    • To enforce F&B and lodge policies toward others Departments and Staff.
    • To follow health and safety regulations.
    • To perform paperwork as required.
    • To ensure the work areas are clean and well maintained.
    • To foster a “team player attitude”.
    • To supervise all staff members in their duties and encourage or reprimand as necessary.
    • To control labour costs and other related costs as per budget and customer satisfaction.
    • To maintain all F&B public and service areas in a clean and orderly condition.
    • To ensure that all equipment is in safe working condition.
    • To work closely with the Conference Coordinator and/or Manager on all functions, set-up service and cleaning.
    • To deal with client concerns and complaints fairly and immediately.
    • To be fully trained in emergency procedures.
    • To strictly follow healthy and safety regulations.
    • To report to the F&B Manager.
    • Any other duties as required.

    Experience/background preferred:
    • 2 years of Food & Beverage experience
    • 1 year of supervisory experience
    • Knowledge of Squirrel an asset.
  • Assistant to Exec Maintenance Manager (Immediate -Year Round) - Emerald Lake Lodge - Field, BC

    Position title: Assistant to Exec Maintenance Manager (Immediate -Year Round)
    Reports to: Exec. Maintenance Manager and the Lodge Manager
    Hours: As Required
    Primary function:

    While under direction of the Exec. Maintenance Manager/Lodge Manager, ensure that all work carried out of the highest quality to ensure our guest satisfaction, while maintaining a positive attitude towards safety. To supervise and direct maintenance staff in their duties ensuring the highest quality performance possible.

    Duties and Responsibilities:
      • Providing assistance and guidance to our Assistant Maintenance Managers at each lodge.
      • The position is based our of Field B.C. to work with and to understand the sewage treatment plant, the turbine, generators, hot tub, boilers, hot water on demand, and the overall running
      • of equipment and operations at Emerald Lake Lodge.
      • Travelling to the other lodges in the Rockies to provide support to the Maintenance teams, training, ordering requirements, dealing with any troubleshooting, handling any questions, reviewing schedules, providing payroll support, dealing with the Lodge Managers to discuss any Maintenance situations
      • Troubleshooting any electrical or plumbing issues should they arise
      • Dealing with day to  day operations and hands on training for all lodges
      • Dealing with suppliers and owners to provide feedback when required
      • Working on projects as they present
      • Working with painters to ensure the program in place is followed, drywall repair, ordering paint
      • Talking with owners if new colours are required
      • Maintaining communication with all Maintenance Dept, Lodge Managers, and the Exec. Maintenance Manager
      • Daily, Weekly and Monthly reporting
      • Other duties as required

    Experience/background preferred:
    • Class 3 Steam Ticket or equivalent experience.
    • Sewage Treatment Plant experience an asset
    • Excellent verbal and written English communication skills
    • Will require some electrical and plumbing experience
    • Drywall and painting knowledge and abilities
    • A valid drivers’ license is required and a CLEAN drivers abstract
    • Excellent interpersonal skills.
    • Knowledge of generators an asset
    • Understanding what is required working in a remote location
    • Must have the ability to work on call at times
    • Previous experience leading and training teams
    • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)
  • Tour & Leisure Sales Coordinator - Sales Office - Calgary, AB

    Position title: Tour & Leisure Sales Coordinator
    Reports to: Revenue & Business Development Director
    Hours: As Required
    Primary function:

    This position is responsible for coordinating and assisting with all sales aspects of the Tour & Leisure market segment. They will be responsible for maintaining accurate account information for FIT and Tour clients as well as contracting, reservations and other sales and reservations tasks as needed. This role also liaises directly with Tour & Leisure clients worldwide. This position is based in Calgary, but travel will be required.

     

    Duties and Responsibilities:

    Duties:

    • Responsible for communicating with Reservations Manager and Revenue Coordinator to ensure weekly inventory update has been provided to free sell companies.
    • Working with the Reservations Manager to ensure companies with contracted FIT Block have received black out notices when necessary. Ensuring this information has been communicated to Revenue Coordinator
    • Working with the Revenue & Business Development Director to provide quotes, contracts and handle all inquiries on a daily basis.
    • To Increase Sales revenue in the Tour and Leisure Market and to develop new accounts through pro-active sales efforts
    • To maintain and increase business with existing accounts by building relationships to allow ongoing, open communication
    • Prepare, present and execute a weekly plan on what companies will be contacted (new and existing) to discuss new business opportunities and relationship building. Monthly goals will be set with number of companies to be contacted.
    • Ensure tour forecasts are accurate and all inquiries are tracked
    • To provide follow up with all contacts with respect to FAMS, emails, contracts and ensure communication is followed through at the lodge level.
    • Ensuring 24 hour response time on all inquiries, correspondence and follow up
    • To plan all sales trips, tradeshows, FAMS and events. Clear communication must be maintained throughout this process with Revenue & Business Development Director.
    • Gain industry knowledge by researching and attending events, courses and sales trips.
    • To maintain clear communications with the lodges, corporate and central reservations with respect to company contract details and expectations
    • Organizing and attending site inspections and FAM visits
    • Assisting with Representing CRMR at Tour and Leisure Trade Shows and Marketplace trade shows as well as completing all follow up from these events
    • Prepare all material for major trade shows and sales calls.
    • Responsible for overseeing ACT Data base to ensure it is maintained with accurate and up to date information for all clients.
    • Organize and assist with executing Training Key Tour and Leisure reservation/sales teams on product knowledge and key sales training to upgrade the business
    • Maintain clear communication with Revenue & Business Development Director regarding contracting, promotions, rates, etc.
    • Liaise and communicate with various departments regarding the requirements for Tour & Leisure Clients
    • Perform any other duties as assigned by Management

    Responsible for overseeing the following:

    • Creating, proofing & sending contracts for final approval to Revenue & Business Development Director. Once approved ensuring the information is sent out and follow up is in place.
    • Create Tour Group Block information in Opera, ensuring all notes and block information is accurate.
    • Ensuring signed contracts have been sent to all on site coordinators at the lodges.
    • Supporting Revenue & Business Development Director to ensure follow up has been completed. If there are any issues with clients presented by the lodges, ensure these are communicated internally.
    • Ensuring clients have up to date Lodge information
    • Create new promotions based on business demands, ensure promotions are up to date and rate workbook is maintained with accurate information.
    • Submit a month end report tracking progress and numbers of top clients, new clients and areas that show increase in business.
    • Create reports based on sales trips and target markets. Submitting as required based on demand.
    • Work with clients from contract phase through to booking phase to ensure their needs at each lodge are being met.
    • Ensure a trace and follow-up system is in place for upcoming tours (30 and 45 days prior to arrival) to ensure contract, deposits and rooming lists are received in a timely manner and forecasts are up to date.
    • Attend weekly sales meetings with goals and action plan for the week. Provide follow up based on goals and plan
    • Provide a daily pass on
    • Ensure an accurate and organized filing system is in place for all accounts- both email and filing cabinet
    • Entering & Releasing Tour block
    • Ensuring clients have up to date Lodge information
    • Ensure booking request forms being sent from FIT Companies to reservations team reflect current room type descriptions and names.
    • Ensure promotions are up to date and companies are marking their reservations with the correct information
    • Work with clients from contract phase through to arrival to ensure all clients’ needs at each lodge are being met.

    Experience/background preferred:
    • At least 2-3 years Reservation and/or Sales experience working in a hotel/tourism environment
    • Results oriented
    • Excellent interpersonal, verbal and written communication skills and organizational skills.
    • Knowledge of MS Office.
    • Opera Knowledge an asset
    • An ability to take initiative and multi-task. Working in a fast paced environment.
    • A keen attention to detail.
    • Flexibility –evening and weekends as required
    • Trade Show experience an asset
    • Ability to provide public speaking skills
    • Valid driver’s license and dependable vehicle
  • Revenue Coordinator - Sales Office - Calgary, AB

    Position title: Revenue Coordinator
    Reports to: Revenue & Business Development Director
    Hours: As Required
    Primary function:

    The Revenue Coordinator is responsible for assisting with maximizing hotel revenue by providing support on a daily basis to the Revenue & Business Development Director.

    Duties and Responsibilities:
    • Working alongside the Revenue & Business Development Director to manage rates and room inventory
    • Assist with creating promotions and packages to sell during need times for individuals and groups.
    • Communicating with Sales and Marketing team on specials and web blasts
    • Ensuring the accurate input of all new rates and data in Opera
    • Assist with creating Rack Rates, Wholesale rates and Corporate rates yearly to ensure rate structure and parity is reached with all channels
    • Working with Sales Team to gather information on what rates need to be built for corporate groups, specials and weddings
    • Monitoring competitors pricing and communicating this information to the Revenue & Business Development Director so internal pricing adjustments can be made
    • Notice and record trends in occupancy based on the different seasons and events
    • Create and maintain a 13 month rolling demand calendar.
    • Create and develop pricing strategies in conjunction with the individuality of each hotel.
    • Assist with entering VIP, Friends & Family, Staff, Complimentary, Contra, and Media reservations.
    • Ensure web site booking process is maintained up-to-date and functional.
    • Liaison with hotel sales and reservations departments as a team.
    • Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, groups, etc)
    • Manage block increases and correspond with T&L Companies
    • Manage FIT Block, ensuring rooms are being released per cut off dates
    • Ensure Block notes in Opera and ACT are updated with correct information
    • Manage block tracking sheet
    • Ensure FIT Block has been entered accurately in Opera once signed contract has been received
    • Assist with entering information into ACT Data base.
    • Work with T&L Coordinator to ensure all contracts are on file and managed in an organized filing system.
    • Ensure an organized filing system is in place for emails, cabinets and shared drives
    • Preparing agendas and taking minutes for weekly meetings and sales meetings as required
    • Providing coverage for Revenue & Business Development Director and any other team member when required.
    • Working with the Reservations Manager and T&L Sales Coordinator to ensure companies with contracted FIT Block have received black out notices when necessary.
    • Working with the Revenue & Business Development Director to provide quotes, contracts and handle all inquiries on a daily basis.
    • Ensure tour forecasts are accurate and all inquiries are tracked
    • To provide follow up with all contacts with respect to FAMS, emails, contracts and ensure communication is followed through at the lodge level.
    • Ensuring 24 hour response time on all correspondence and follow up
    • Gain industry knowledge by researching and attending events, courses and sales trips.
    • Perform any other duties as assigned by Management

    Experience/background preferred:
    • At least 3-5 years Reservations/Front Office experience working in a hotel/tourism environment with yield management experience
    • Result oriented
    • Analytical skills with keen attention to detail
    • Excellent interpersonal, verbal and written communication skills and organizational skills.
    • Excellent computer skills with Knowledge of MS Office.
    • Opera knowledge
    • An ability to take initiative and multi-task. Working in a fast paced environment.
    • Flexibility- evenings and weekends as required
    • Valid driver’s license and dependable vehicle
  • Housekeeping Supervisor - Buffalo Mountain Lodge - Banff, AB

    Position title: Housekeeping Supervisor
    Reports to: Executive Housekeeper Manager or Assistant Executive Housekeeper
    Hours: As Required
    Primary function:

    To maintain a high standard of cleanliness in the rooms. Ensure all guests’ requests are handled promptly and courteously. Good communication with your housekeepers and Managers. To know your schedule, sign in and out and carry a radio at all times

     

    Duties and Responsibilities:
    • Ensure daily communication with the housekeeping team including Houseman and Front Desk.
    • Follow priority order of rooms to be checking on daily basis
    • Checking rooms of cleanliness in bedrooms, bathrooms, and kitchenettes
    • Collect checklist of rooms to be checks at beginning of shift.
    • Put away clean linen received in the morning.
    • Assist with keeping the basements and shed tidy.
    • Report maintenance requests. Call F/D to log it on the Opera system.
    • Record Lost and Found bag items at Opera
    • Update the system (Opera) at the end of the day.
    • Complete Linen order at end of day.
    • Assist Housekeeping Manager and Assistant with daily projects.
    • Inspect all rooms physically regardless of their status.
    • To know your schedule, sign in and out and carry a radio at all times. Report to work clean shaven and in a tidy uniform.
    • Make sure the cleaning buckets, vacuums are clean and tidy and put away.
    • All parking doors are always closed. Entrance doors included.
    • Strip the housekeeper’s checkout rooms and help the housekeepers in times of necessity.
    • Help with actual cleaning of rooms when short staffed.
    • To be able to know how to fix a running toilet, tub drain, loose toilet seats, curtain rods.
    • Training of new employees
    • Completing weekly and monthly tasks list directed from the Executive Housekeeper/Assistant Housekeeper
    • Encourage the staff’s productively, efficiency and improving in their quality of work.
    • Report deficiencies to Executive or Assistant Housekeeper. If emergency, contact Maintenance.
    • Perform other duties as assigned.

    Experience/background preferred:
    • Previous hotel/hospitality experience preferred within Housekeeping or Laundry personnel.
    • Previous supervisory experience is an asset
    • Excellent English interpersonal, verbal and written communication skills. Other languages are an asset.
    • Flexibility and adaptability to emergency situations
    • Embraces challenges, ambitious and outgoing
    • Physical demands, sitting, standing, bending, lifting (up to 30 lbs
    • Will be required to work outside in all seasons (Winter, spring, summer and Fall)
    • Communication abilities with employees of different nationalities
  • Relief Housing Manager - Banff - will vary on location

    Position title: Relief Housing Manager
    Reports to: Housing Manager
    Hours: As Required
    Primary function:
    • To provide support for days off and vacation re: Housing Manager
    Duties and Responsibilities:
    • Acting Housing Manager (relief) during the Full time Manager’s Days away
    • Cleaning common areas and public bathrooms
    • Dealing with staff intake and departure
    • Conducting pre and post room inspections
    • Working with individuals to ensure Housing Policy/Procedure if followed
    • May handle late night situations
    • Understanding how to work with people to provide conflict resolution if required
    • Sweeping, raking, shoveling and providing outside maintenance help
    • Assisting with Staff Outings, activities, planning and executing when required
    • Understanding the requirements of the position to provide support to the Manager
    • Dealing with any minor maintenance issues should they occur
    • Ensuring that Emergency procedures and fire training is adhered to when on duty
    • Driving to the Lodges to assist with Days away and vacation

    Experience/background preferred:
    • Previous Supervisory in a Staff Housing setting preferred
    • Must have a full valid driver’s license and clean driving record
    • Must have the ability to set the example and to provide clear concise communication to all staff and management when required
    • Previous Housekeeping/Janitorial experience an asset
    • Basic maintenance experience an asset
    • Must have the physical ability to perform strenuous tasks when on duty
    • Must understand the importance of organization and attention to detail
    • Excellent verbal and written English communication skills
  • Assistant Operations Manager - Buffalo Mountain Lodge, - Banff, AB

    Position title: Assistant Operations Manager
    Reports to: Lodge Manager
    Hours: As Required
    Primary function:

    To oversee the day to day operations of the hotel

    Duties and Responsibilities:
    • Will meet with all department heads and assistants on a daily, weekly and monthly basis to discuss operations, policy enforcement, staffing requirements, and operational needs and follow up with respect to issues, tasks, questions etc.
    • To conduct weekly walk around and room inspections with the Maintenance Manager to prioritize preventative maintenance. To includes Grounds and Maintenance at times to ensureTo understand the projects that maintenance and grounds will undertake and to provide feedback and follow up to all Departments with respect to timelines, etc.
    • the property is kept free of debris and all flower beds are presentable and grass is cut, irrigation in order, landscape is as the owners would like to have it displayed ; during winter this will include assessing the conditions of the parking lot and sidewalks to ensure guest and staff safety.
    • Meet with the construction coordinator and Maintenance Manager weekly to discuss projects, budgets and timelines. (only if the Lodge Manager is not available)
    • To understand and complete all areas of payroll every second week.
    • To attend and execute OH&S meetings monthly at the lodge.
    • To trained on every aspect of the various departments so as to assist when necessary.To spend at least one day in the Calgary Sales office to understand how their operations are executed
    • (This would include Front Desk, Housekeeping, F&B, Maintenance, Grounds, Kitchen, Conference, Administration, Lodge Accounting, and Guest Relations Dept.
    • To have a good understanding of Opera and Squirrel including reporting, and trouble shooting.
    • Conduct bi-weekly department head meetings and send out minutes. (when the Lodge Manager is not available)
    • Monitor labour and revenue on a daily basis and ensure we are within our budget.
    • Liaise with the Lodge manager on a continuous basis to provide feedback and seek assistance when required.
    • To meet with the Lodge manager weekly to review and communicate daily operations and to obtain assistance as required
    • Handle all guest complaints and concerns. (with guidance from the Lodge and Revenue Managers)
    • To communicate with the Lodge Accountant and Conference team to make sure all AR and billing are current
    • To assist the Housing Manager with various tasks including room inspections, room allocations, maintenance issues and policy infractions. (with help from the Lodge Manager)
    • Must have good knowledge of all Microsoft office products including scheduling via outlook.
    • To provide HR with updates re: staffing/training needs/and to obtain guidance in the event issues arise
    • Attend various meetings such as BLLHMA and AHLA meetings with the Lodge Manager
    • Working closely with the Front Desk and FOM to ensure company customer service standards are being followed
    • Assisting all Departments if required
    • To understand and have the ability to perform the Admin. Assistant’s job for vacation relief if required
    • Overseeing the environmental initiatives as directed by the Town of Banff and Parks Canada (only as directed by the Lodge Manager)
    • To be visible around the lodge during peak times to assist guest and staff, to greet our guests, communicate with everyone in the Lodge, to provide assistance and any follow up as required
    • Other duties may be included however will be discussed with HR prior to execution.

    Experience/background preferred:
    • 3-5 years’ experience in a hotel setting with heavy emphasis on Front Desk
    • Management experience preferred
    • Food and Beverage experience an asset
    • Intermediate to Advanced computer skills
    • Must be able to demonstrate excellent organizational abilities and attention to detail
    • Excellent time management to be demonstrated
    • Verbal and written English communication skills required
    • Previous experience with report writing an asset
    • Must understand when follow up is required

Internship & Co-op

  • Housekeepers (May-October 2015) - Emerald Lake Lodge-Field, BC & Deer Lodge-Lake Louise, AB

    Position title: Housekeepers (May-October 2015)
    Reports to: Executive Housekeeper/Assistant Executive Housekeeper
    Hours: As required
    Primary function:

    Full cooperation is essential with all employees to sustain high levels of productivity. To maintain a high standard of time management in order to complete assigned tasks for the day. Ensure all guests’ requests are handled as promptly as possible. Be friendly and courteous to all guests as well as fellow staff members.

    Duties and Responsibilities:
    • To prepare cleaning of rooms in accordance to standards set by Executive Housekeeper
    • To assist in maintaining of criteria set by housekeeping department
    • To follow public safety including general comfort and wellbeing of public
    • To maintain cleanliness at all times
    • To perform daily cleaning of vacuum, dusting, sweeping and cleaning equipment
    • To observe dress code and wear appropriate foot wear
    • To prepare the setup of your cleaning tray at completion of each day. Put other materials away neatly.
    • To ensure all materials such as fireplace equipment or garbage bags are not left out.
    • To make sure you lock the housekeeping shed if you are the last one using it
    • To check with supervisor if help/questions are required
    • To report maintenance concerns/issues arise with the proper documentation through Front Desk
    • To ensure your master keys are turned in and you sign in/our properly
    • To perform other duties as assigned

    Experience/background preferred:
    • Grade 12 Diploma or equivalent
    • In consideration of type of work involved, a strong back is necessary
    • Willing to learn new ways of cleaning a room
    • Flexibility and adaptability to emergency situations
    • Embraces challenges, ambitious
  • Line Cooks (May-October 2015) - Lake Louise, AB - Banff, AB & Field, BC

    Position title: Line Cooks (May-October 2015)
    Reports to: Head Chef
    Hours: As Required
    Primary function:

    To maintain a high standard of food quality, presentation and cleanliness in all                                                   food outlets of the kitchen.

    Duties and Responsibilities:
    • To ensure a high quality and presentation of all food
    • To prepare A La Carte menu and buffet menu items with CRMR standards
    • To follow portion and cost controls
    • To follow all recipes for food items
    • To maintain reasonable cooking time during line work with a sense of urgency
    • To ensure that proper sanitation techniques and health and safety regulations are maintained at all times
    • To follow proper preservation of food products, from raw to cooked and perishability
    • To set up stations Miss en Place and collect all necessary supplies to prepare menu for service.
    • To report all faulty equipment to supervisor
    • To work in direct coordination with all staff
    • To maintain a constant cleanliness of all kitchen areas including fridges and equipment
    • To follow all daily duty rosters
    • To follow policy manual
    • To perform other associated duties as assigned

    Experience/background preferred:
    • 1-3 years of practical experience
    • Culinary education an asset
    • Substantial knowledge of food safety and handling procedures
    • Excellent interpersonal skills
    • Ability to work all restaurant operating hours
    • High School Diploma or equivalent
    • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)
    • Able to work under pressure for long hours of standing
  • Dishwashers (May - October 2015) - Lake Louise, AB - Banff, AB & Field, BC

    Position title: Dishwashers (May - October 2015)
    Reports to: Head Chef
    Hours: As Required
    Primary function:

    To maintain cleanliness of all kitchen wares, equipment and areas

    Duties and Responsibilities:
    • To maintain a constant stock of clean wares in all kitchen areas.
    • To maintain dishwashing equipment.
    • To report all faulty equipment to supervisor.
    • To maintain a constant cleanliness of all kitchen areas including fridges and equipment & floors.
    • To maintain health and safety regulations.
    • To follow daily duty roster.
    • To maintain proper storage of kitchen and Food and Beverage wares.
    • To follow policy manual.
    • To perform other associated duties as assigned
    • To receive kitchen products and put away and rotate stock
    • To assist with kitchen prep when needed
    • To maintain a clean and healthy staff cafeteria, including microwave and cupboards
    • To preform extra cleaning duties as needed

    Experience/background preferred:
    • 1-2 years of practical experience
    • Substantial knowledge of food safety and handling procedures
    • Excellent interpersonal skills
    • The ability to work in team environment
    • Ability to work all restaurant operating hours
    • High School Diploma or equivalent
    • To be able to endure long periods of standing (sitting, bending, and lifting may be required)
  • Server (May-October 2015) - Deer Lodge-Lake Louise, AB & Emerald Lake Lodge-Field, BC

    Position title: Server (May-October 2015)
    Reports to: Food and Beverage Manager
    Hours: As Required
    Primary function:

    To provide friendly, efficient service to our clients while maintaining a professional demeanor.

    Duties and Responsibilities:
    • To be punctual and groomed appropriately (well pressed uniform, name tag, hair and teeth clean and neat)
    • To be knowledgeable about the menu’s (breakfast, lunch, dinner and lounge and house wine list
    • To take food and beverage orders and ensure promptly delivery and quality of the product
    • To present cheques properly and ensure cash-outs are correctly completed
    • To complete mis en place and daily duties required
    • To be aware of dietary and allergy concerns
    • To present, open, pour and serve wine in appropriate wine glasses
    • To be knowledgeable on how to make house cocktails.
    • To be aware of the CRMR wine program – including description of all white and red wine by the glass.
    • To be able to make specialty coffees
    • Work well as a team player and representative of the Food and Beverage Department
    • To be adaptable for large groups and may contain banquet shifts – day and night functions
    • To perform Function room set up’s/ tear down’s – setting tables, chairs, cutely & linen
    • To be prepared to run food to tables and bus tables in a fast paced environment.
    • Any other duties as required or communicated by the F&B Managers

    Experience/background preferred:
    • Minimum 1 year experience in a similar position
    • Knowledge of Squirrel an asset
    • PROSERVE certificate required
    • Grade 12 Diploma
    • Must have the ability to work all shifts Breakfast, Lunch and Dinner (AM, PM, MID Shifts)
    • Substantial knowledge of food safety and handling procedures
    • To be able to endure long periods of standing (sitting, bending and lifting (up to 30lbs) may be required )

     

Opportunities in Calgary

Please click "Learn More" next to the desired position for a detailed job description.

  • Line Cook - The Lake House (starting immediately)

    Position title: Line Cook
    Reports to: Chef
    Hours: as required
    Primary function:

    To maintain a high standard of food quality, presentation and cleanliness in all food outlets of the kitchen.

    Duties and Responsibilities:
    • Ensure a high quality and presentation of all food.
    • Follow portion and cost controls.
    • Follow all recipes for food items.
    • Maintain reasonable cooking time during line work.
    • Follow health and safety regulations.
    • Report all faulty equipment to supervisor.
    • Work in direct coordination with all staff.
    • Maintain a constant cleanliness of all kitchen areas including fridges and equipment.
    • Follow all daily duty rosters.
    • Follow policy manual.
    • To perform other associated duties as assigned.

    Experience/background preferred:
    • Red Seal Certified preferred.
    • Three to four years of practical experience.
    • Excellent interpersonal skills.