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Available Positions

At CRMR, our mission is to provide excellent service and ensure that we are ‘Always an Escape’ for our guests. CRMR is looking for employees who are dedicated to providing superior customer service, committed to going the extra mile for guests and passionate about the Canadian Rockies. In addition, we are looking for team players who are interested in learning new skills. We are always in search of new members to join our team.

If you do not see your desired position listed below, please feel free to submit an application to our Human Resources Department for further consideration.

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Opportunities in the Canadian Rockies

Please click "Learn More" next to the desired position for a detailed job description.

Front Office

  • Night Auditor (August - Year Round 2015) - Emerald Lake Lodge l Field, BC

    Position title: Night Auditor (August - Year Round 2015)
    Reports to: Front Office Manager
    Hours: Part-time
    Primary function:

    To balance revenues from all outlets and to ensure all guest reservations are handled courteously and efficiently.

    Duties and Responsibilities:
    • Balance daily revenues for Rooms and F&B by pulling reports and exporting information in to Excel spreadsheets.
    • Troubleshooting any areas that do not balance or cash outs that are not recorded by F.D. Agents or F&B servers/managers.
    • Processing billing for third-party booking agents (e.g. Expedia).
    • Compiling accurate data for the Lodge Manager, Owners and Comptroller
    • Completing the day and rolling the system to the new day
    • Completing biweekly balances for the officer accounts
    • Ensuring that accounts are rolled on a biweekly basis for payroll and accounting purposes
    • To perform Front Office duties as required; including room reservations, check-ins and check-outs.
    • To deal with guest issues as they arise – ensuring that the guest requests are met and relevant information passed on to the day shift.
    • Dealing with any complaints or deliveries at night in conjunction with the night cleaner.
    • Monitoring the security of tbe property overnight and liaising with external security staff.
    • To provide communication to all departments re: activity during the night.
    • To ensure guest check in and departure information is correct and accounts are accurate for billing
    • Assisting the Admin with data entry during the night when required

     

     


    Experience/background preferred:
    • Previous Front Office or Audit experience preferred.
    • Accounting experience or education is an asset.
    • Experience with Opera and Squirrel systems preferred, but training can be provided.
    • Excellent interpersonal, verbal and written communication skills.
    • Detail oriented with strong numerical and problem solving abilities.
    • Highly organized and self- motivated.
    • ProServe Certificate required
    • trong computer skills are required, in particular a proficiency with Microsoft Office applications.
    • Must have the ability to work independently and remain calm in the event of situations arising during the night.
  • Bellman ( Immediate - Year Round) - Buffalo Mountain Lodge l Banff, AB

    Position title: Bellman ( Immediate - Year Round)
    Reports to: Front Office Manager
    Hours: As Required
    Primary function:

    To ensure that service is provided to guests upon their arrival and departure to act as a central point of contact for our guests.

     

    *Must have full valid drivers’ license and CLEAN abstract/driving record(out of country applicants will require an international license)

    Duties and Responsibilities:
    • Provide information about the local area, attractions and activities to our guests.
    • To greet all guests upon entering the main lobby.
    • To provide information about all CRMR lodges to our current and future guests.
    • To perform Front Office duties as required; including room reservations (by phone, e-mail, fax and in person)
    • Answering the telephone at the front desk when agents are busy or on break
    • Responsible for booking tours, airport transfers and taxi’s for guests.
    • May provide return transportation for our guests from the Lodge to down town, under direction from FOM
    • Assisting the Housing Manager with staff pick up’s and drop offs at staff accommodation when required, under direction from FOM
    • Responsible for arranging room drops and completing all room drops on time.
    • Assist food and beverage with seating guests when needed.
    • Assist guests with luggage
    • Execute all guest request/issues as they arise in a timely fashion– ensuring that the guest requests are met and relevant information passed on to the day shift.
    • To help guests stock fire wood and assist with starting fires in guests rooms when requested.
    • Meet with representatives of local attractions and tours to stay current on all options and keep all staff aware of changes.
    • Keep the brochure rack fully stocked.
    • Keep the Bellman Desk and area clean and tidy.
    • Keep the lobby and lounge area clean and tidy, this will involve cleaning windows, sweeping/mopping floors and dusting.
    • Empty hotel ashtrays 3 times a day.
    • To keep parking lots and grounds of the hotel garbage free.
    • To sweep walkway to the Front Desk and keep the hotel entrances clean.
    • Snow removal from the main entrance and walkway beside the Wainwright (seasonal).
    • Input of rooming lists.
    • Help out with check in’s and check outs when busy.
    • To assist with Incoming/Outgoing dry cleaning
    • Any other duties as required.

    Experience/background preferred:
    • Professional appearance and personality
    • Valid drivers’ license and CLEAN abstract/driving record(out of country applicants will require an international license).
    • Excellent interpersonal, verbal and written communication skills.
    • Good phone etiquette.
    • Previous customer service experience preferred
    • Experience in similar position an asset
    • ProServe Certificate
    • Must have keyboarding skills
    • Basic knowledge of Word, Excel, Outlook and Internet Explorer.
    • Opera knowledge an asset.
    • Must have the ability to work independently and remain calm in the event of emergency situations arise

Food & Beverage

  • Server (Immediate - Year Round) - Buffalo Mountain Lodge l Banff, AB

    Position title: Server (Immediate - Year Round)
    Reports to: Food and Beverage Manager, Assistant Food and Beverage Manager & Supervisor's
    Hours: As Required
    Primary function:

    To provide friendly, efficient service to our clients while maintaining a professional demeanor.

    Duties and Responsibilities:
    • To be punctual and groomed appropriately (well pressed uniform, name tag, hair and teeth clean and neat)
    • To be knowledgeable about the menu’s (breakfast, lunch, dinner and lounge and house wine list
    • To take food and beverage orders and ensure promptly delivery and quality of the product
    • To present cheques properly and ensure cash-outs are correctly completed
    • To complete mis en place and daily duties required
    • To be aware of dietary and allergy concerns
    • To present, open, pour and serve wine in appropriate wine glasses
    • To be knowledgeable on how to make house cocktails.
    • To be aware of the CRMR wine program – including description of all white and red wine by the glass.
    • To be able to make specialty coffees
    • Work well as a team player and representative of the Food and Beverage Department
    • To be adaptable for large groups and may contain banquet shifts – day and night functions
    • To perform Function room set up’s/ tear down’s – setting tables, chairs, cutely & linen
    • To be prepared to run food to tables and bus tables in a fast paced environment.
    • Any other duties as required or communicated by the F&B Managers

    Experience/background preferred:
    • Minimum 1 year experience in a similar position
    • Knowledge of Squirrel an asset
    • PROSERVE certificate required
    • Must have the ability to work all shifts Breakfast, Lunch and Dinner (AM, PM, MID Shifts)
    • Substantial knowledge of food safety and handling procedures
    • Possess a sense of urgency and attention to detail
    • To be able to endure long periods of standing (sitting, bending and lifting (up to 30lbs) may be required )
  • Server (Immediate- Year Round) - Emerald Lake Lodge l Field, BC

    Position title: Server (Immediate- Year Round)
    Reports to: Food and Beverage Manager, Assistant Food and Beverage Manager & Supervisor
    Hours: As Required
    Primary function:

    To provide friendly, efficient service to our clients while maintaining a professional demeanor.

    Duties and Responsibilities:
    • To be punctual and groomed appropriately (well pressed uniform, name tag, hair and teeth clean and neat)
    • To be knowledgeable about the menu’s (breakfast, lunch, dinner and lounge and house wine list
    • To take food and beverage orders and ensure promptly delivery and quality of the product
    • To present cheques properly and ensure cash-outs are correctly completed
    • To complete mis en place and daily duties required
    • To be aware of dietary and allergy concerns
    • To present, open, pour and serve wine in appropriate wine glasses
    • To be knowledgeable on how to make house cocktails.
    • To be aware of the CRMR wine program – including description of all white and red wine by the glass.
    • To be able to make specialty coffees
    • Work well as a team player and representative of the Food and Beverage Department
    • To be adaptable for large groups and may contain banquet shifts – day and night functions
    • To perform Function room set up’s/ tear down’s – setting tables, chairs, cutely & linen
    • To be prepared to run food to tables and bus tables in a fast paced environment.
    • Any other duties as required or communicated by the F&B Managers

    Experience/background preferred:
    • Minimum 1 year experience in a similar position
    • Knowledge of Squirrel an asset
    • PROSERVE certificate required
    • Must have the ability to work all shifts Breakfast, Lunch and Dinner (AM, PM, MID Shifts)
    • Substantial knowledge of food safety and handling procedures
    • Possess a sense of urgency and attention to detail
    • To be able to endure long periods of standing (sitting, bending and lifting (up to 30lbs) may be required )

    2 Positions available

Kitchen

  • Line Cook (Immediate - October 2015) - Deer Lodge l Lake Louise, AB

    Position title: Line Cook (Immediate - October 2015)
    Reports to: Chef
    Hours: As required
    Primary function:

    To maintain a high standard of food quality, presentation and cleanliness in all food outlets of the kitchen.

    Duties and Responsibilities:
    • To ensure a high quality and presentation of all food
    • To prepare A La Carte menu and buffet menu items with CRMR standards
    • To follow portion and cost controls
    • To follow all recipes for food items
    • To maintain reasonable cooking time during line work with a sense of urgency
    • To ensure that proper sanitation techniques and health and safety regulations are maintained at all times
    • To follow proper preservation of food products, from raw to cooked and perishability
    • To set up stations mise en place and collect all necessary supplies to prepare menu for service.
    • To report all faulty equipment to supervisor
    • To work in direct coordination with all staff
    • To maintain a constant cleanliness of all kitchen areas including fridges and equipment
    • To follow all daily duty rosters
    • To follow policy manual
    • To perform other associated duties as assigned

    Experience/background preferred:
    • 2-4 years of practical experience
    • Culinary education an asset
    • Substantial knowledge of food safety and handling procedures
    • Excellent interpersonal skills
    • Ability to work all restaurant operating hours
    • High School Diploma or equivalent
    • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)
    • Able to work under pressure for long hours of standing
  • Line Cook (Immediate - Year Round) - Emerald Lake Lodge l Field, BC

    Position title: Line Cook (Immediate - Year Round)
    Reports to: Head Chef/Supervisor's
    Hours: As Required
    Primary function:

    To maintain a high standard of food quality, presentation and cleanliness in all food outlets of the kitchen.

    Duties and Responsibilities:
    • To ensure a high quality and presentation of all food
    • To prepare A La Carte menu and buffet menu items with CRMR standards
    • To follow portion and recipes for all food items
    • To prepare and cook staff meals
    • To maintain reasonable cooking time during line work with a sense of urgency
    • To ensure that proper sanitation techniques and health and safety regulations are maintained at all times
    • To follow proper preservation of food products, from raw to cooked and perishability
    • To set up stations mise en place and collect all necessary supplies to prepare menu for service.
    • To prepare salads, appetizers, and pasta’s, sandwiches and desserts for service.
    • To work in direct coordination with all staff
    • To maintain a constant cleanliness of all kitchen areas including fridges and equipment
    • To follow all daily duty rosters
    • To follow policy manual
    • To perform other associated duties as assigned
    • To make sure all stock is properly rotated, labeled and dated

    Experience/background preferred:
    • 1-2 years of practical experience
    • Culinary education an asset
    • Substantial knowledge of food safety and handling procedures
    • Excellent interpersonal skills
    • Ability to work all restaurant operating hours
    • High School Diploma or equivalent
    • To be able to endure long periods of standing (sitting, bending, and lifting may be required)
  • Dishwasher (Immediate - October 2015) - Emerald Lake Lodge l Field, BC

    Position title: Dishwasher (Immediate - October 2015)
    Reports to: Head Chef
    Hours: As Required
    Primary function:

    To maintain cleanliness of all kitchen wares, equipment and areas

    Duties and Responsibilities:
    • To maintain a constant stock of clean wares in all kitchen areas.
    • To maintain dishwashing equipment.
    • To report all faulty equipment to supervisor.
    • To maintain a constant cleanliness of all kitchen areas including fridges and equipment & floors.
    • To maintain health and safety regulations.
    • To follow daily duty roster.
    • To maintain proper storage of kitchen and Food and Beverage wares.
    • To follow policy manual.
    • To perform other associated duties as assigned
    • To receive kitchen products and put away and rotate stock
    • To assist with kitchen prep (chopping vegetables, preparing fruits, making freshly squeeze orange juice)
    • To maintain a clean and healthy staff cafeteria, including microwave and cupboards
    • To preform extra cleaning duties as needed

    Experience/background preferred:
    • Practical experience in a hotel/restaurant an asset
    • Substantial knowledge of food safety and handling procedures
    • Excellent interpersonal skills
    • The ability to work in team environment
    • Ability to work all restaurant operating hours
    • High School Diploma or equivalent
    • To be able to endure long periods of standing (sitting, bending, and lifting may be required)

Housekeeping

  • Houseman (Immediate -October 2015) - Deer Lodge l Lake Louise, AB

    Position title: Houseman (Immediate -October 2015)
    Reports to: Executive Housekeeper, Assistant Executive Housekeeper, Supervisor
    Hours: As Required
    Primary function:

    Cleaning of rooms in accordance to standards set by Executive Housekeeper. Full cooperation is essential with all employees to sustain high levels of productivity. Ensure all guests’ requests are handled as promptly as possible. Be friendly and courteous to all guests as well as fellow staff members.

    Duties and Responsibilities:
    • Inform Executive or Assistant Executive Housekeeper of all jobs accomplished.
    • Assist in maintaining of criteria set by Housekeeping department
    • On a daily basis the houseman is responsible for going to guestrooms who have checked out of the hotel and taking out the dirty linen and garbage and dropping clean linen into the rooms (sheets and towels) for the housekeepers to come in and make up a room
    • To perform daily cleaning of sweeping, moping, dusting, vacuuming and cleaning equipment.
    • To assist with the cleanliness for the Main Lodge, gym facilities and common areas including public bathrooms.
    • If the housekeepers require extras they will radio the houseman to retrieve the items for them.
    • If we are short staffed the houseman may be asked to housekeep
    • To observe dress code and wear appropriate footwear
    • Drivers’ license and clean drivers’ abstract (driver’s record) required for the position in order to drive company vehicles
    • To ensure Public safety including general comfort and wellbeing of public
    • Receive linen bins from the laundry service, sort, and stock and put dirty linen in bins to return for cleaning
    • To maintain regular work schedule as outlined
    • To perform other duties as required

    Experience/background preferred:
    • Previous experience in a Housekeeping/Laundry setting is an asset
    •  The ability to make constant radio contact in English on a daily basis both with the
    • Front Desk and the Housekeeping Mgr/Assistant
    • Flexibility and adaptability to emergency situations.
    • Embraces challenges, ambitious.
    • Must have valid driver’s license and clean driving record in order to drive company vehicles
    • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)
    • Will be required to work outside in all seasons (Winter, spring, summer and Fall)
  • Housekeeper's (Immediate - Year Round) - Buffalo Mountain Lodge l Banff, AB

    Position title: Housekeeper's (Immediate - Year Round)
    Reports to: Executive Housekeeper, Assistant Executive Housekeeper and/or Supervisors
    Hours: As Required
    Primary function:

    Full cooperation is essential with all employees to sustain high levels of productivity. To maintain a high standard of time management in order to complete assigned tasks for the day. Ensure all guests’ requests are handled as promptly as possible. Be friendly and courteous to all guests as well as fellow staff members.

    Duties and Responsibilities:
    • To prepare cleaning of rooms in accordance to standards set by Executive Housekeeper
    • To assist in maintaining of criteria set by housekeeping department
    • To follow public safety including general comfort and wellbeing of public
    • To maintain cleanliness at all times
    • To perform daily cleaning of vacuum, dusting, sweeping and cleaning equipment
    • To observe dress code and wear appropriate foot wear
    • To prepare the setup of your cleaning tray at completion of each day. Put other materials away neatly.
    • To ensure all materials such as fireplace equipment or garbage bags are not left out.
    • To make sure you lock the housekeeping shed if you are the last one using it
    • To check with supervisor if help/questions are required
    • To report maintenance concerns/issues arise with the proper documentation through Front Desk
    • To ensure your master keys are turned in and you sign in/our properly
    • To perform other duties as assigned

    Experience/background preferred:
    • In consideration of type of work involved, a strong back is necessary
    • Willing to learn new ways of cleaning a room
    • Flexibility and adaptability to emergency situations
    • Embraces challenges, ambitious
    • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)
    • Will be required to work outside in all seasons (Winter, spring, summer and Fall)
  • Housekeeper's (Immediate - October 2015) - Deer Lodge l Lake Louise, AB

    Position title: Housekeeper's (Immediate - October 2015)
    Reports to: Executive Housekeeper, Assistant Executive Housekeeper and/or Supervisors
    Hours: As Required
    Primary function:

    Full cooperation is essential with all employees to sustain high levels of productivity. To maintain a high standard of time management in order to complete assigned tasks for the day. Ensure all guests’ requests are handled as promptly as possible. Be friendly and courteous to all guests as well as fellow staff members.

    Duties and Responsibilities:
    • To prepare cleaning of rooms in accordance to standards set by Executive Housekeeper
    • To assist in maintaining of criteria set by housekeeping department
    • To follow public safety including general comfort and wellbeing of public
    • To maintain cleanliness at all times
    • To perform daily cleaning of vacuum, dusting, sweeping and cleaning equipment
    • To observe dress code and wear appropriate foot wear
    • To prepare the setup of your cleaning tray at completion of each day. Put other materials away neatly.
    • To ensure all materials such as fireplace equipment or garbage bags are not left out.
    • To make sure you lock the housekeeping shed if you are the last one using it
    • To check with supervisor if help/questions are required
    • To report maintenance concerns/issues arise with the proper documentation through Front Desk
    • To ensure your master keys are turned in and you sign in/our properly
    • To perform other duties as assigned

    The lodge shuts down October 12th and re-opens November 22nd, 2015.


    Experience/background preferred:
    • In consideration of type of work involved, a strong back is necessary
    • Willing to learn new ways of cleaning a room
    • Flexibility and adaptability to emergency situations
    • Embraces challenges, ambitious
    • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)
    • Will be required to work outside in all seasons (Winter, spring, summer and Fall)
  • Housekeeper's (Immediate - Year Round) - Emerald Lake Lodge l Field, BC

    Position title: Housekeeper's (Immediate - Year Round)
    Reports to: Executive Housekeeper, Assistant Executive Housekeeper and/or Supervisors
    Hours: As Required
    Primary function:

    Full cooperation is essential with all employees to sustain high levels of productivity. To maintain a high standard of time management in order to complete assigned tasks for the day. Ensure all guests’ requests are handled as promptly as possible. Be friendly and courteous to all guests as well as fellow staff members.

    Duties and Responsibilities:
    • To prepare cleaning of rooms in accordance to standards set by Executive Housekeeper
    • To assist in maintaining of criteria set by housekeeping department
    • To follow public safety including general comfort and wellbeing of public
    • To maintain cleanliness at all times
    • To perform daily cleaning of vacuum, dusting, sweeping and cleaning equipment
    • To observe dress code and wear appropriate foot wear
    • To prepare the setup of your cleaning tray at completion of each day. Put other materials away neatly.
    • To ensure all materials such as fireplace equipment or garbage bags are not left out.
    • To make sure you lock the housekeeping shed if you are the last one using it
    • To check with supervisor if help/questions are required
    • To report maintenance concerns/issues arise with the proper documentation through Front Desk
    • To ensure your master keys are turned in and you sign in/our properly
    • To perform other duties as assigned

    Experience/background preferred:
    • In consideration of type of work involved, a strong back is necessary
    • Willing to learn new ways of cleaning a room
    • Flexibility and adaptability to emergency situations
    • Embraces challenges, ambitious
    • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)
    • Will be required to work outside in all seasons (Winter, spring, summer and Fall)
  • Night Cleaner (September - Year Round) - Buffalo Mountain Lodge l Banff, AB

    Position title: Night Cleaner (September - Year Round)
    Reports to: Executive Housekeeping Manager & Assistant Executive Housekeeper
    Hours: As Required
    Primary function:
    • Full cooperation is essential with all employees to sustain high levels of productivity. To maintain a high standard of time management in order to complete assigned tasks for the day. Ensure all guests’ requests are handled as promptly as possible. Be friendly and courteous to all guests as well as fellow staff members.
    Duties and Responsibilities:
    • Inform Executive or Assistant Executive Housekeeper of all jobs accomplished.
    • To assist in maintaining of criteria set by Housekeeping department
    • On a daily basis the night cleaner is responsible for maintaining the cleanliness for Main Lodge, All function rooms, gym facilities and common areas including public bathrooms
    • To perform daily cleaning of sweeping, moping, dusting, vacuuming and cleaning equipment.
    • If the housekeepers require extras they will radio the houseman to retrieve the items for them.
    • If we are short staffed the houseman may be asked to housekeep
    • To assist with guests luggage when required.
    • To assist guest with making a fire in guest rooms.
    • To help front desk with night auditor coverage and to investigate with noise complaints.
    • To observe dress code and wear appropriate footwear
    • To ensure Public safety including general comfort and wellbeing of public
    • To maintain regular work schedule as outlined
    • Special projects may be assigned by the Executive Housekeeper Manager including deep cleaning.
    • To report maintenance concerns/issues arise with the proper documentation through Front Desk
    • To ensure your master keys are turned in and you sign in/our properly
    • Extra hours required will be authorized by the Housekeeping Manager.
    • To perform other duties as required

    Experience/background preferred:
    • Grade 12 Diploma or equivalent
    • Field work in housekeeping/laundry department.
    • The ability to make constant radio contact in English on a daily basis both with the Front Desk and the Housekeeping Mgr/Assistant
    • Embraces challenges, ambitious.
    • Flexibility and adaptability to emergency situations
    • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)
    • Will be required to work outside in all seasons (Winter, spring, summer and Fall)

Maintenance

  • No positions available at this time

Grounds

  • No positions available at this time

Conferences

  • No positions available at this time

Management & Supervisory

  • Relief Housing Manager - Banff (will vary on location)

    Position title: Relief Housing Manager
    Reports to: Housing Manager
    Hours: As Required
    Primary function:

    To provide support for days off and vacation re: Housing Manager

    Duties and Responsibilities:
    • Acting Housing Manager (relief) during the Full time Manager’s Days away
    • Cleaning common areas and public bathrooms
    • Dealing with staff intake and departure
    • Conducting pre and post room inspections
    • Working with individuals to ensure Housing Policy/Procedure if followed
    • May handle late night situations
    • Understanding how to work with people to provide conflict resolution if required
    • Sweeping, raking, shoveling and providing outside maintenance help
    • Assisting with Staff Outings, activities, planning and executing when required
    • Understanding the requirements of the position to provide support to the Manager
    • Dealing with any minor maintenance issues should they occur
    • Ensuring that Emergency procedures and fire training is adhered to when on duty
    • Driving to the Lodges to assist with Days away and vacation

    Experience/background preferred:
    • Previous Supervisory in a Staff Housing setting preferred
    • Must have a full valid driver’s license and clean driving record
    • Must have the ability to set the example and to provide clear concise communication to all staff and management when required
    • Previous Housekeeping/Janitorial experience an asset
    • Basic maintenance experience an asset
    • Must have the physical ability to perform strenuous tasks when on duty
    • Must understand the importance of organization and attention to detail
    • Excellent verbal and written English communication skills

    Please note: Closing date for internal applicants is Tuesday June 9th 2015 at 5:00pm.

Internship & Co-op

  • No positions available at this time

Opportunities in Calgary

Please click "Learn More" next to the desired position for a detailed job description.

  • Line Cook - The Lake House l Calgary, AB

    Position title: Line Cook
    Reports to: Chef
    Hours: Full and Part Time
    Primary function:

    To maintain a high standard of food quality, presentation and cleanliness in all food outlets of the kitchen.

    Duties and Responsibilities:
    • Ensure a high quality and presentation of all food.
    • Follow portion and cost controls.
    • Follow all recipes for food items.
    • Maintain reasonable cooking time during line work.
    • Follow health and safety regulations.
    • Report all faulty equipment to supervisor.
    • Work in direct coordination with all staff.
    • Maintain a constant cleanliness of all kitchen areas including fridges and equipment.
    • Follow all daily duty rosters.
    • Follow policy manual.
    • To perform other associated duties as assigned.

    Experience/background preferred:
    • Red Seal Certified preferred.
    • Three to four years of practical experience.
    • Excellent interpersonal skills.
  • Revenue Manager - Sales Office l Calgary, AB

    Position title: Revenue Manager
    Reports to: Director of Sales
    Hours: As Required
    Primary function:

    The Revenue Manager is responsible for maximizing hotel revenue through effective systems, pricing and inventory managements.

    Duties and Responsibilities:
    • Managing rates and room inventory, working alongside Reservations Manager, Front Office Managers and Lodge Managers
    • Maximizing ADR by forecasting daily, monthly and yearly. Making appropriate adjustments and adding to weekly/monthly reporting
    • Analysis business demands to determine the impact potential markets will have on REVPAR
    • Review all tentative and definite group bookings to ensure they support the implemented strategies
    • Complete weekly booking pace reports and analysis on pace, recommend strategy changes when needed
    • Analyse past and present trends and make recommendations for future strategies
    • Review all competitive shops on a consistent basis (at least weekly) and identify selling strategies and market trends
    • Liaising with 3rd party distributors to maximize demand, manage rates and ensure rate integrity.
    • Maintain historical data on events and performance during these demand-generating events
    • Review forecast calendars to have a thorough understanding of all demand generators
    • Analyze overall monthly hotel performance and provide summary reports with recommendations to improve long term strategies
    • Conduct quarterly property performance and review and develop strategic and tactical action
    • Responsible for best practice and standards to include: competitor analysis;, distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts.
    • Prepare outline for and support the annual revenue budget process
    • Advise and coach the departments in operational and sales level
    • Visit the hotels to get first- hand knowledge of all revenue management issues and other key areas
    • Creating promotions and packages to sell during need times for individuals and groups in conjunction with Reservations Manager.
    • Overseeing reservations department with regards to policies and procedures.
    • Work in liaison with Sales team and Reservations Department
    • Communicating with Sales and Marketing team on specials and web blasts
    • Ensuring the accurate input of all new rates and data in PMS, GDS & Internet channels
    • Ensuring PMS is maintained with appropriate updates, information is displaying correctly and any issues are resolved in a timely manner- Ensuring rates have been extended, Myfidelio interface is working correctly in conjunction with Reservations Manager
    • Actively taking part in departmental meetings, including feedback and new ideas.
    • Providing revenue management training to reservations and guest services staff
    • Communicating effectively with guests, team members and other departments
    • Solving day to day situations that arise with reservations, rates, room types and overbooking in conjunction with the Reservations Manager
    • Provide reporting from PMS and myfidelio as required and distribute to appropriate departments
    • Assist in managing projects as assigned

    Experience/background preferred:

    Requirements

    • Business  and Economically minded in keeping up with  statistical trends and rates and market dynamics
    • Strong sense of need for achievement of goals and success.
    • Sound ability and knowledge to develop standards of operations and strategic processes
    • Good analytical and numeric skills including mathematics and spreadsheet development
    • Ability to work under own initiative in a highly pressured environment.
    • Good listening skills and the ability to anticipate business needs and to keep up with industry news and global developments
    • Able to develop relationships with 3rd parties and the hotel teams.
    • Capacity to read situations, understand environments and respond accordingly
    • Capable of prioritizing between revenue generating actions and time consuming tasks with low yield impact.
    • Ability to work across all levels and functions of CRMR client portfolio under own initiative and must be able to defend the model and decisions made for all
    • Well- developed interpersonal, adaptive influencing and supervisory management skills
    • Willingness to travel and ability to interact professionally with other cultures
    • Mentality of client service and taking responsibility beyond direct duties.
    • High level of motivation, determination, risk taking and the ability to analyse outcomes
    • Report writing skills to log and communicate trends and outcomes

    Experience & Qualifications

    • 3 + years of hands-on Hotel Revenue Management experience.
    • Must understand all market segments as well as the demographics of the Canadian Rocky Mountains
    • Must have the ability to create reports and to communicate outcomes
    • A strong command of both written and spoken English is required; additional languages an asset.
    • Bachelors or Masters’ Degree in Hotel Management, Tourism or Economic Studies.
    • Excellent technology skills and abilities including internal and external software
    • Highly computer literate with a high level command of Excel.
    • Knowledgeable of hotel technology: PMS, Channel Manager, GDS, Extranets
  • Laundry Attendant - Calgary, AB

    Position title: Laundry Attendant
    Reports to: Laundry Supervisor/ Laundry Manager
    Hours: As Required
    Primary function:

    To maintain a high standard of time management in order to complete assigned tasks for the day.

    Duties and Responsibilities:
      • ccurately count soiled laundry
      • Load soiled laundry into washers
      • Transfer clean laundry into dryers
      • Unload clean laundry from dryers
      • Feed various products into iron – sheets, pillow cases, table cloths, napkins
      • Unload products from folder and accurately count product and assemble orders for customers
      • Feed large towels into folder and stack and sort the towels as these come out
      • Pack clean product neatly in bins, keeping an accurate count, for shipment to customers
      • Hang garments and inspect for damage
      • Hand fold and package small towels for shipping
      • Sort garments by customer and then by size and package for shipping
      • Other tasks as required

      Work Environment:

      • CRMR Laundry is a fast paced operation.
      • We provide a laundry service for upscale operations and we must provide a very high quality of work.
      • Our people need the ability to work closely in a team format to achieve our goals.
      • At various times of the year we are a 7 day a week 12 hour a day operation which requires people to work various shifts

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    Experience/background preferred:
    • Grade 12 Diploma or equivalent
    • In consideration of type of work involved, a strong back is necessary
    • Willing to learn new ways of cleaning a room
    • Flexibility and adaptability to emergency situations
    • Embraces challenges, ambitious
    • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)