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Available Positions

At CRMR, our mission is to provide excellent service and ensure that we are ‘Always an Escape’ for our guests. CRMR is looking for employees who are dedicated to providing superior customer service, committed to going the extra mile for guests and passionate about the Canadian Rockies. In addition, we are looking for team players who are interested in learning new skills. We are always in search of new members to join our team.

If you do not see your desired position listed below, please feel free to submit an application to our Human Resources Department for further consideration.

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Opportunities in the Canadian Rockies

Please click "Learn More" next to the desired position for a detailed job description.

Front Office

    • Guest Services Agent - Deer Lodge | Lake Louise, AB

      Position title: Guest Services Agent
      Location: Deer Lodge | Lake Louise, AB
      Reports to: Front Office Manager
      Hours: As required
      Primary function:

      Guest Service Agents are the face of Canadian Rocky Mountain Resorts, providing a high level of customer service to our guests from the initial reservation to the point of check out.

      Duties and Responsibilities:
      • Respond to reservation enquiries, providing guests with up to date information on our rates, special offers and packages.
      • Book room reservations, both over the phone and at the Front Desk.
      • Prepare for arriving reservations, ensuring guest requests are met to the best of our ability.
      • Welcome guests to the Lodge and provide an efficient check in experience.
      • Provide guests with accurate and relevant information about the Lodge, local area and attractions.
      • Book tours, activities and restaurant reservations for guests.
      • Handle guest requests during their stay to ensure maximum guest satisfaction.
      • Address all guest issues and complaints in a courteous manner, with the support of the Front Office management team.
      • Check out guests, providing accurate billing information and correctly processing payments.
      • Manage the hotel switchboard, directing calls to other departments as necessary.
      • Provide an accurate cash-out report at the end of each shift.
      • Other duties as required.

      Experience/background preferred:
      • Excellent interpersonal and communication skills.
      • A passion for customer service; previous experience is an asset.
      • Highly organized and detail oriented, with the ability to multitask.
      • Able to cope in high pressure situations.
      • Experience with Opera PMS is an asset.
      • Previous hotel experience preferred.
      • Must have the ability to work independently and remain calm in the event of emergency situations arise

       

      Internal candidates may apply within 7 days of the posting date indicated.

      Date Posted: January 5, 2016

Food & Beverage

    • Part Time Banquets Server - Buffalo Mountain Lodge | Banff, AB

      Position title: Part Time Banquets Server
      Location: Buffalo Mountain Lodge | Banff, AB
      Reports to: Food and Beverage Manager
      Hours: Part Time, as required based on business levels
      Primary function:

      To provide friendly, efficient service to our clients while maintaining a professional demeanor.

      Duties and Responsibilities:
      • To be punctual and groomed appropriately (well pressed uniform, name tag, hair and teeth clean and neat)
      • To present cheques properly and ensure cash-outs are correctly completed
      • To complete mis en place and daily duties required
      • To be aware of dietary and allergy concerns
      • To present, open, pour and serve wine in appropriate wine glasses
      • To be knowledgeable on how to make house cocktails.
      • To be aware of the CRMR wine program – including description of all white and red wine by the glass.
      • To be able to make specialty coffees
      • Work well as a team player and representative of the Food and Beverage Department
      • To be adaptable for large groups and may contain banquet shifts – day and night functions
      • To perform Function room set up’s/ tear down’s – setting tables, chairs, cutely & linen
      • To be prepared to run food to tables and bus tables in a fast paced environment.
      • Any other duties as required or communicated by the F&B Managers

      Experience/background preferred:
      • Minimum 1 year experience in a similar position
      • Knowledge of Squirrel an asset
      • PROSERVE certificate required
      • Grade 12 Diploma
      • Must have the ability to work all shifts Breakfast, Lunch and Dinner (AM, PM, MID Shifts)
      • Substantial knowledge of food safety and handling procedures
      • To be able to endure long periods of standing (sitting, bending and lifting  (up to 30lbs) may be required )
    • Bartender - Deer Lodge | Lake Louise, AB

      Position title: Bartender
      Location: Deer Lodge | Lake Louise, AB
      Reports to: Food and Beverage Manager
      Hours: As Required
      Primary function:

      To provide friendly, efficient service to our clients while maintaining a professional demeanor.

      Duties and Responsibilities:
      • To be punctual and groomed appropriately (well pressed uniform, name tag, hair and teeth clean and neat)
      • To be knowledgeable about the menu’s (breakfast, lunch, dinner, lounge, cocktail menu and house wine list)
      • To be able to pair beverages with the menu and food items.
      • To take food and beverage orders and ensure promptly delivery and quality of the product
      • To be knowledgeable on how to make standard cocktails and highballs, including house cocktails
      • To set up bar and ensure it’s stocked for full service
      • To maintain record and control of bar stock and arrange supplies
      • To be knowledgeable of wines, scotches, whiskey’s, martini’s
      • To present cheques properly and ensure cash-outs are correctly completed
      • To complete mis en place and daily duties required
      • To be aware of dietary and allergy concerns
      • To present, open, pour and serve wine in appropriate wine glasses
      • To be aware of the CRMR wine program – including description of all white and red wine by the glass.
      • To be able to make specialty coffees
      • Work well as a team player and representative of the Food and Beverage Department
      • Maintaining the cleanliness of the bar area, as well as bar glasses and utensils
      • To be adaptable for large groups and may contain banquet shifts – day and night functions
      • To perform Function room set up’s/ tear down’s – setting tables, chairs, cutely & linen
      • To be prepared to run food to tables and bus tables in a fast paced environment.
      • Any other duties as required or communicated by the F&B Managers

      Experience/background preferred:
      • Minimum 1 year experience in a similar position
      • Previous Hotel experience an asset
      • Knowledge of Squirrel an asset
      • PROSERVE certificate required
      • Bartender Certified or Sommelier trained an asset
      • Must have the ability to work all shifts Breakfast, Lunch and Dinner (AM, PM, MID Shifts)
      • Substantial knowledge of food safety and handling procedures
      • To be able to endure long periods of standing (sitting, bending and lifting  (up to 30lbs) may be required )
    • Servers - Emerald Lake Lodge | Field, BC

      Position title: Servers
      Location: Emerald Lake Lodge | Field, BC
      Reports to: Food and Beverage Manager, Assistant Food and Beverage Manager & Supervisor
      Hours: As Required
      Primary function:

      To provide friendly, efficient service to our clients while maintaining a professional demeanour.

      Duties and Responsibilities:
      • To be punctual and groomed appropriately (well pressed uniform, name tag, hair and teeth clean and neat)
      • To be knowledgeable about the menu’s (breakfast, lunch, dinner and lounge and house wine list
      • To take food and beverage orders and ensure promptly delivery and quality of the product
      • To present cheques properly and ensure cash-outs are correctly completed
      • To complete mis en place and daily duties required
      • To be aware of dietary and allergy concerns
      • To present, open, pour and serve wine in appropriate wine glasses
      • To be knowledgeable on how to make house cocktails.
      • To be aware of the CRMR wine program – including description of all white and red wine by the glass.
      • To be able to make specialty coffees
      • Work well as a team player and representative of the Food and Beverage Department
      • To be adaptable for large groups and may contain banquet shifts – day and night functions
      • To perform Function room set up’s/ tear down’s – setting tables, chairs, cutely & linen
      • To be prepared to run food to tables and bus tables in a fast paced environment.
      • Any other duties as required or communicated by the F&B Managers

      Experience/background preferred:
      • Minimum 1 year experience in a similar position
      • Knowledge of Squirrel an asset
      • PROSERVE certificate required
      • Must have the ability to work all shifts Breakfast, Lunch and Dinner (AM, PM, MID Shifts)
      • Substantial knowledge of food safety and handling procedures
      • Possess a sense of urgency and attention to detail
      • To be able to endure long periods of standing (sitting, bending and lifting (up to 30lbs) may be required )

       

      Date Posted: January 4, 2016

Kitchen

    • Staff Cafeteria Cook - Emerald Lake Lodge | Field, BC

      Position title: Staff Cafeteria Cook
      Location: Emerald Lake Lodge | Field, BC
      Reports to: Chef
      Hours: As required
      Primary function:

      To prepare meals for the staff cafeteria.

      Duties and Responsibilities:
      • To ensure a high quality and presentation of all food
      • To prepare food for staff and accommodate any dietary reqests
      • To follow portion and cost controls
      • To follow all recipes for food items
      • To maintain reasonable cooking time during line work with a sense of urgency
      • To ensure that proper sanitation techniques and health and safety regulations are maintained at all times
      • To follow proper preservation of food products, from raw to cooked and perishability
      • To set up stations mise en place and collect all necessary supplies to prepare menu for service.
      • To report all faulty equipment to supervisor
      • To work in direct coordination with all staff
      • To maintain a constant cleanliness of all kitchen areas including fridges and equipment
      • To follow all daily duty rosters
      • To follow policy manual
      • To perform other associated duties as assigned

      Experience/background preferred:
      • 2-4 years of practical experience, or culinary internship students considered
      • Culinary education an asset
      • Culinary internship/co-op considered
      • Substantial knowledge of food safety and handling procedures
      • Excellent interpersonal skills
      • Ability to work all restaurant operating hours
      • High School Diploma or equivalent
      • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)
      • Able to work under pressure for long hours of standing
    • Dishwashers - Emerald Lake Lodge | Field, BC

      Position title: Dishwashers
      Location: Emerald Lake Lodge | Field, BC
      Reports to: Head Chef
      Hours: As Required
      Primary function:

      To maintain cleanliness of all kitchen wares, equipment and areas

      Duties and Responsibilities:
      • To maintain a constant stock of clean wares in all kitchen areas.
      • To maintain dishwashing equipment.
      • To report all faulty equipment to supervisor.
      • To maintain a constant cleanliness of all kitchen areas including fridges and equipment & floors.
      • To maintain health and safety regulations.
      • To follow daily duty roster.
      • To maintain proper storage of kitchen and Food and Beverage wares.
      • To follow policy manual.
      • To perform other associated duties as assigned
      • To receive kitchen products and put away and rotate stock
      • To assist with kitchen prep (chopping vegetables, preparing fruits, making freshly squeeze orange juice)
      • To maintain a clean and healthy staff cafeteria, including microwave and cupboards
      • To preform extra cleaning duties as needed

      Experience/background preferred:
      • Practical experience in a hotel/restaurant an asset
      • Substantial knowledge of food safety and handling procedures
      • Excellent interpersonal skills
      • The ability to work in team environment
      • Ability to work all restaurant operating hours
      • High School Diploma or equivalent
      • To be able to endure long periods of standing (sitting, bending, and lifting may be required)

       

      Date Posted: January 4, 2016

    • Line Cook - Emerald Lake Lodge | Field, BC

      Position title: Line Cook
      Location: Emerald Lake Lodge | Field, BC
      Reports to: Chef
      Hours: As required
      Primary function:

      To maintain a high standard of food quality, presentation and cleanliness in all food outlets of the kitchen.

      Duties and Responsibilities:
      • To ensure a high quality and presentation of all food
      • To prepare A La Carte menu and buffet menu items with CRMR standards
      • To follow portion and cost controls
      • To follow all recipes for food items
      • To maintain reasonable cooking time during line work with a sense of urgency
      • To ensure that proper sanitation techniques and health and safety regulations are maintained at all times
      • To follow proper preservation of food products, from raw to cooked and perishability
      • To set up stations mise en place and collect all necessary supplies to prepare menu for service.
      • To report all faulty equipment to supervisor
      • To work in direct coordination with all staff
      • To maintain a constant cleanliness of all kitchen areas including fridges and equipment
      • To follow all daily duty rosters
      • To follow policy manual
      • To perform other associated duties as assigned

      Experience/background preferred:
      • 1-3 years of practical experience
      • Culinary education an asset
      • Substantial knowledge of food safety and handling procedures
      • Excellent interpersonal skills
      • Ability to work all restaurant operating hours
      • High School Diploma or equivalent
      • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)
      • Able to work under pressure for long hours of standing

       

      Date Posted: January 4, 2016

Housekeeping

    • Houseman - Deer Lodge | Lake Louise, AB

      Position title: Houseman
      Location: Deer Lodge | Lake Louise, AB
      Reports to: Housekeeping Manager
      Hours: As Required
      Primary function:

      Full cooperation is essential with all employees to sustain high levels of productivity. To provide overall cleaning support to the Manager and Housekeeping team at the lodge.  Will require flexibility to perform tasks when required or as directed by the Housekeeping Manager

      Duties and Responsibilities:
        • Inform Housekeeping and Assistant Housekeeping Managers of all jobs accomplished.
        • Assist in maintaining of criteria set by Housekeeping department.
        • On a daily basis the houseman is responsible for organizing our central linen room and preparing linen to be sent out to laundry headquarters.
        • Clean linens arrive to the hotel 3 days per week. It is the houseman’s responsibility to assist linen driver with loading and unloading the truck. It is the houseman’s responsibility to distribute all clean linen to the floors. (We do not have elevators)
        • If the housekeepers require extras they will radio the houseman to retrieve the items for them.
        • If we are short staffed the houseman may be asked to work as a housekeeper.
        • To ensure all areas are clear and safe for our guests and staff members. (cords, equipment, linen, etc)
        • To ensure our guests feel comfortable at our Lodge.
        • To respond to all guest requests within a 10 minute time period during shift.
        • To check in with the Housekeeping/Assistant Housekeeping Mgr every hour to discuss your location in the hotel. (this duty would contact the Front Desk when on the 11pm to 7am shift)
        • Maintain regular work schedule as outlined. Must be flexible to accommodate midnight, p.m. and a.m. shifts on a rotating basis
        • Shoveling snow when required
        • To report any maintenance issues
        • To change light bulbs if required
        • Cleaning of all public spaces. Includes dusting, sweeping, vacuuming, mopping
        • Responsible for putting away all supply orders that come in and to be sure they are labelled properly and MSDS sheets are completed and bottles adhere to WHIMIS standards.
        • Cleaning, stocking and organizing of all supply & linen closets & staff rooms
        • Perform other duties as required by the Housekeeping/Assistant Housekeeping Manager.

      Experience/background preferred:
      • Completion of high school
      • Previous experience in a Housekeeping/Laundry setting is an asset
      • The ability to make constant radio contact in English on a daily basis both with the Front Desk and the Housekeeping Mgr/Assistant
      • Must be able to demonstrate the ability to make quick/logical decisions and First Aid training is an asset
      • Embraces challenges and is ambitious.
      • Drivers’ license and clean drivers’ abstract (driver’s record) required for the position in order to drive company vehicles
    • Housekeepers - Emerald Lake Lodge, Field, BC | Deer Lodge, Lake Louise, AB

      Position title: Housekeepers
      Location: Emerald Lake Lodge, Field, BC | Deer Lodge, Lake Louise, AB
      Reports to: Executive Housekeeper, Assistant Executive Housekeeper and/or Supervisors
      Hours: As Required
      Primary function:

      Full cooperation is essential with all employees to sustain high levels of productivity. To maintain a high standard of time management in order to complete assigned tasks for the day. Ensure all guests’ requests are handled as promptly as possible. Be friendly and courteous to all guests as well as fellow staff members.

      Duties and Responsibilities:
      • To prepare cleaning of rooms in accordance to standards set by Executive Housekeeper
      • To assist in maintaining of criteria set by housekeeping department
      • To follow public safety including general comfort and wellbeing of public
      • To maintain cleanliness at all times
      • To perform daily cleaning of vacuum, dusting, sweeping and cleaning equipment
      • To observe dress code and wear appropriate foot wear
      • To prepare the setup of your cleaning tray at completion of each day. Put other materials away neatly.
      • To ensure all materials such as fireplace equipment or garbage bags are not left out.
      • To make sure you lock the housekeeping shed if you are the last one using it
      • To check with supervisor if help/questions are required
      • To report maintenance concerns/issues arise with the proper documentation through Front Desk
      • To ensure your master keys are turned in and you sign in/our properly
      • To perform other duties as assigned

      Experience/background preferred:
      • In consideration of type of work involved, a strong back is necessary
      • Willing to learn new ways of cleaning a room
      • Flexibility and adaptability to emergency situations
      • Embraces challenges, ambitious
      • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)
      • Will be required to work outside in all seasons (Winter, spring, summer and Fall)

       

      Date Posted: January 4, 2016

Maintenance

    • No positions available at this time

Grounds

    • No positions available at this time

Conferences

    • No positions available at this time

Management & Supervisory

    • Housing Manager - Buffalo Mountain Lodge | Banff, AB

      Position title: Housing Manager
      Location: Buffalo Mountain Lodge | Banff, AB
      Reports to: Director of Operations
      Hours: As Required
      Primary function:

      To provide a safe, clean and secure environment for our staff to reside in daily.

      Duties and Responsibilities:
      • Ensuring that the common areas and hallways are clean, safe and tidy at all times. (This includes washing floors, using bleach to ensure sanitation, cleaning counters, washing and scrubbing bathrooms, showers, toilets, floors, counter tops, sinks, soap dispensers, and any other commonly used area, mopping hallways, the common parts of the kitchens are expected to be clean and tidy at all times. This includes the tables, counters, stove, pop machine surface, walls, light fixtures, etc.
      • Cleaning the laundry room – behind the machines, sink, floors, window sills,
      • Handling all of the move outs and move ins on a regular basis
      • Ensuring that move out rooms are inspected and everything is in order
      • Discussing any charges with the Hotel Manager re: waivers signed for things missing.
      • Inspecting move in rooms for new staff members and providing them with linen packages if required
      • Hours of work will vary based on need. A sign should be mounted on the Mgr. Door and in the common area with respect to hours available and what to do in the event of an emergency in the house.
      • Regular fire drills and training should take place
      • Cleaning and vacuuming the common living room – rugs, dust furniture, wash walls, all the walls in the hallways should be washed at least monthly
      • Scheduling any maintenance or painting as required
      • Shoveling, sweeping, cleaning up, grass cutting, cleaning up cigarette butts, cans, garbage, etc. of the outside areas and keeping them looking tidy at all times.
      • Regular recycling to maintain cleanliness and to ensure health restrictions are met
      • Dealing with any staff issues, room moves, visitors, referrals to HR if necessary, cleanliness of rooms, policies and procedures.
      • Perhaps a housing meeting at least quarterly
      • Talking with the Hotel Manager should any trades or contractors be required for maintenance
      • Regular maintenance and upkeep of rugs and floor finishes
      • Handling any special projects that may take place at the staff housing
      • Washing and cleaning windows (if too high – setting up window cleaning for the hard to reach areas)
      • Handling any issues with Wi-Fi, internet, cable, malfunctioning equipment
      • Cleaning storage closets and using them for day to day things.
      • Providing staff with secure locations for personal property if required
      • Maintaining staff move in and out paperwork, housing paperwork for payroll submission, providing Mgmt. with Housing schedules and updates with who is responsible when the Hsg Mgr is on days away – ensuring that housekeeping are working on the house to clean when the Mgr is away
      • Following the Landlord/Tenant Act in AB at all times and asking for clarification if required
      • Maintaining housing records as required
      • Using the housing cell phone provided, the house phone, the computer, and maintaining all equipment to keep in good working order
      • Communicating with Maintenance and the Hotel Manager on a regular basis re: the use of the truck and various runs required (trying to be proactive and set up in advance.)
      • Starting and maintain a housing manual as it relates to project work and other forms etc for consistent use
      • Keeping a log of daily duties and timelines to complete work.
      • Working a minimum 8 hour day however managing time as required

      Experience/background preferred:
      • Minimum 1 year previous Management Experience Required
      • Some maintenance knowledge required
      • Full Valid drivers’ license and a clean driver’s abstract (driving record)
      • Customer Service skills required
      • Must be detailed and organized
      • The ability to work independently with min. supervision
      • Excellent verbal and written English skills
      • Group home experience is an asset
      • Hotel experience is an asset
      • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)

Opportunities in Calgary

Please click "Learn More" next to the desired position for a detailed job description.

    • Laundry Attendant - Calgary, AB

      Position title: Laundry Attendant
      Location: Calgary, AB
      Reports to: Laundry Supervisor/ Laundry Manager
      Hours: As Required
      Primary function:

      To maintain a high standard of time management in order to complete assigned tasks for the day.

      Duties and Responsibilities:
      • accurately count soiled laundry
      • Load soiled laundry into washers
      • Transfer clean laundry into dryers
      • Unload clean laundry from dryers
      • Feed various products into iron – sheets, pillow cases, table cloths, napkins
      • Unload products from folder and accurately count product and assemble orders for customers
      • Feed large towels into folder and stack and sort the towels as these come out
      • Pack clean product neatly in bins, keeping an accurate count, for shipment to customers
      • Hang garments and inspect for damage
      • Hand fold and package small towels for shipping
      • Sort garments by customer and then by size and package for shipping
      • Other tasks as required

      Work Environment:

      • CRMR Laundry is a fast paced operation.
      • We provide a laundry service for upscale operations and we must provide a very high quality of work.
      • Our people need the ability to work closely in a team format to achieve our goals.
      • At various times of the year we are a 7 day a week 12 hour a day operation which requires people to work various shifts

      Experience/background preferred:
      • Grade 12 Diploma or equivalent
      • In consideration of type of work involved, a strong back is necessary
      • Willing to learn new ways of cleaning a room
      • Flexibility and adaptability to emergency situations
      • Embraces challenges, ambitious
      • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)
POST ID: 1486
global ID:1486