Canadian Rocky Mountain Resorts
Emerald Lake may be the most
beautiful place I've ever been to.
- Robert Duvall

Comments

1. How did you make your hotel reservation?

A. Online - How user friendly did you find our online reservation system?
Easy to use       Average       Hard to use

B. Central Reservations (toll free) - How helpful and courteous did you find your service?
Very helpful       OK       Had little knowledge     Not very helpful

C. Other
Please specify:

  
2. Which property did you stay at?
Buffalo Mountain Lodge       Deer Lodge       Emerald Lake Lodge
  
3. How would you rate your first impression on the following:
A: Front Desk/Customer Service Excellent Good Poor
B: Check-in Excellent Good Poor
C: Check-out Excellent Good Poor
D: Room Appearance Excellent Good Poor
E: Housekeeping Excellent Good Poor
  
4. Once in your room, how did you find our:
A: Amenities Excellent Good Poor
B: Comfort Excellent Good Poor
C: Noise factor Excellent Good Poor
D: Overall Impression Excellent Good Poor
  
5. Did you choose to dine at our location?
Yes No    
How would you rate our:      
A: Atmosphere/décor Excellent Good Poor
B: Customer service Excellent Good Poor
C: Menu selection Excellent Good Poor
D: Quality & Presentation Excellent Good Poor
       
Overall impressions of our lodge/addtional comments:


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